Enderia Boyd

My current role is a information aide for New York State Department of Taxation and Finance for personal income tax unit Managed approximately 45 incoming calls, emails and faxes per day from customers.

• Reduced errors in tax filings by reviewing documents thoroughly and identifying discrepancies prior to submission.
• Update taxpayer database
• Educate taxpayers on tax issues, Ensure tax law
• Regulatory codes
• Correct errors
• Help taxpayer with online services.
• Paid attention to detail while completing assignments.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Managed high-volume workload during peak filing seasons without compromising quality or accuracy of work performed.
• Calculated estimated tax payments for clients.
• Improved customer satisfaction by addressing concerns promptly and offering solutions tailored to individual needs.
• Prepared written responses or tax return amendments to resolve state and federal notices.
• Prepared wide array of returns such as corporate, fiduciary, gift, individual, and private foundation returns.
• Researched tax implications for various deductions and credits.
• Enhanced taxpayer understanding by providing accurate and timely information about tax processes and regulations.
• Increased client retention rate by building strong relationships based on trust, reliability, and consistent delivery of accurate information.

Managed the parking area that was assigned to me, primary positions were assisting patrons, performing other functions in ground safety security and order keeping areas free of litter and debris to ensure facility cleanliness

• Collecting permits, Enforce permits
• Provided patrons with direction
• Answered general questions about parking fees, facilities, and directions.
• Promoted a welcoming atmosphere by greeting each customer upon arrival, offering assistance when needed throughout their visit.
• Demonstrated excellent multitasking abilities while balancing responsibilities such as fee collection, space assignment, and customer inquiries.
• Provided exceptional customer service, addressing inquiries and resolving any parking-related issues.
• Handled cash, made accurate change and maintained balanced cash drawer.
• Engaged with approximately 75 customers a day to provide directions and information about local amenities and attractions.
• Engaged with customers to provide directions and information about local amenities and attractions.
• Reported unlawful parking jobs.

• Company Overview: Environmental services
• Listen to patients concerns reported to nurse station, ensure proper handling using any hand operated equipment, and accomplish day task of assigned area
• Maintain and monitor cleanliness and safety
• Removed any trash
• Vacuuming and dusting
• Handling and disposal of waste and biohazardous waste
• Clean and disinfect medical equipment
• Environmental service
• Managed 24 units
• Conducted regular inspections of facilities to ensure compliance with regulatory standards and maintain cleanliness levels.
• Participated in regular staff meetings to provide updates on EVS department progress, challenges, and successes while fostering a culture of open communication and collaboration.
• Streamlined processes for inventory management, reducing waste and lowering supply costs.

Monitored client's health performing routine, helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.

• Maintained a clean and safe home environment for patients, reducing falls and accidents.
• Assisted approximately 3 clients during the week with daily living activities, enhancing their independence and quality of life.
• Assisted disabled clients to support independence and well-being.
• Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
• Educated family members on proper caregiving techniques in order to provide seamless continuity of care between shifts or visits.
• Transported clients for medical and personal outings.
• Planned and implemented community outreach and events to provide health education about cancer, self-care and preventive breast examinations.
• Developed and implemented care plans for clients.

A Machine Operator at Bimbo Bakery have many great responsibility's, including safety high powered machinery including single functions machines that grinds mix blend and also package food product

• Assist in the installation maintenance, and repairs of machinery
• Operate tools in order to aid in the manufacturing process
• Solve problems
• Set up also adjust machinery
• Monitoring the baking process
• Following strict safely regulations and operating mechanical or computer - operated equipment
• Print label
• Review drawing also blueprints to ensure accurate production.
• Performed periodic checks on equipment
• Worked with others to ensure that product is making production
• Trained 2 new employees on proper machine operation, ensuring adherence to company standards and safety guidelines every 30 days
• Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
• Achieved significant reduction in setup times by developing quicker changeover procedures.
• Operated and controlled roll-lines white bread and variety bread equipment.
• Compiled reports analyzing performance data and presented findings and results.
• Followed detailed instructions to operate machines with accuracy and produce quality products.
• Contributed to reduced waste generation by implementing recycling initiatives within workspace.