Endeya Lee
Frisco City,AL
Summary
Effective at choosing items to fulfill customer orders. Excellent sales, service and communication skills. Focused on building customer loyalty with a relationship-oriented approach. Seasoned retail professional successful at selecting top-quality merchandise for customers. Proficient in appropriate substitution and payment requirements. Organized team player with strong organizational and time management skills. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Overview
7
7
years of professional experience
Work History
Online Personal Shopper
Walmart
Monroeville, AL
08.2021 - 04.2024
- Satisfied customers with quick, accurate service under tight deadlines.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
- Communicated with customer to confirm clarity of order, shopped at additional stores if necessary and expedited order transfer to delivery driver.
- Practiced clean and sanitary shopping with minimal product handling and used safety kits diligently to protect customers and others.
- Exceeded customer expectations consistently as evidenced by highest feedback ratings, frequent repeat customers, and increasingly high tips.
- Cultivated close relationships with customers, built loyal clientele and went extra mile in deliveries.
- Coordinated with vendors to ensure timely deliveries of products.
- Maintained accurate records of orders, returns, exchanges and payments.
- Provided detailed product information to customers.
- Ensured compliance with applicable laws regarding online commerce transactions.
- Analyzed consumer feedback data to understand customer needs better.
Cashier
Walgreens
Monroeville, AL
06.2020 - 07.2021
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Collected payments and provided accurate change.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Checked personal identifications during alcohol and tobacco sales.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Answered phone calls to assist customers with questions and orders.
- Processed customer payments quickly and returned exact change and receipts.
- Greeted customers promptly and responded to questions.
- Handled customer complaints professionally escalating issues when necessary.
- Utilized store's POS system to complete transactions efficiently.
- Scanned items accurately, preventing pricing discrepancies or errors.
- Processed various forms of payment including credit cards and cash.
- Maintained clean and organized work area for efficient operations.
Cashier
Murphy USA
Monroeville, AL
09.2017 - 05.2018
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Greeted customers and answered any questions they had about the store's products and services.
- Answered customer inquiries regarding store policies and procedures.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Performed other duties as assigned by management.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
Education
High School Diploma -
Frisco City High School
Frisco City, AL05-2009
Skills
- Sales experience
- Flexible Schedule
- Customer Service
- Advertising and marketing
- Customer service expertise
Languages
English
Professional
Affiliations
Customer service...love helping/serving the publlic...i am a people person very easy to get alone with....very easy going...
References
References available upon request.
Timeline
Online Personal Shopper
Walmart
08.2021 - 04.2024
Cashier
Walgreens
06.2020 - 07.2021
Cashier
Murphy USA
09.2017 - 05.2018
High School Diploma -
Frisco City High School
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