Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shanaa Pettway

Selma,AL

Summary

Focused Stocker considered a team player and reliable employee. Customer service-oriented and committed to quality assurance. Pursuing a role where hard work and dedication will be highly valued. Effective at working in fast-paced grocery environments to restock and arrange merchandise in an appealing way. Upbeat and friendly team player with a good attitude and willingness to take on any task. Enthusiastic individual experienced in stocking shelves for variety of organizations. Offering engaging and pleasant personality combined with background building customer relationships. Determined professional with dedication to hard work and team player attitude. Offers strong inventory management and product packaging abilities. Punctual and focused with physical strength to accommodate lifts up to [Number] pounds. Enthusiastic [Job Title] willing to take on any task to help organization's mission succeed. Pleasant, hardworking and reliable with great interpersonal skills. Responsible Stocker with excellent blocking, facing and customer service skills coupled with [Number] years of experience. Fast worker with attention to detail and completeness. Hardworking Grocery Stocker with proven customer service and merchandising abilities. Adept at labeling and arranging products. Offering [Number] years� experience to a challenging new position.

Overview

2
2
years of professional experience

Work History

Stocker

Walmart
10.2023 - Current
  • Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.
  • Expedited product replenishment by efficiently unloading delivery trucks and sorting merchandise.
  • Reduced out-of-stock situations with regular monitoring of product levels on sales floor.
  • Improved customer satisfaction by promptly locating items and providing product information.
  • Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
  • Assisted in conducting accurate physical inventory counts, resulting in improved stock management.

Cashier

Taco Bell
11.2021 - 01.2024
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.

Customer Service Agent

Alorica
03.2022 - 06.2023
  • Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
  • Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
  • Streamlined communication processes for improved information exchange between customers and team members.
  • Utilized strong problem-solving skills to quickly identify and address customer issues.
  • Contributed to achieving company goals by consistently meeting or exceeding performance metrics.
  • Strengthened relationships with clients through proactive follow-up on pending issues and concerns.
  • Implemented new strategies to reduce average call handle time while maintaining excellent service quality.
  • Improved overall efficiency by providing constructive feedback to peers during team meetings.

Education

No Degree - Nursimg

George Corley Wallace State Community College - Selma
Selma, AL
05.2026

High School Diploma -

Selma Highschool
Selma, AL
05.2023

Skills

  • Security Monitoring
  • Stock Rotation
  • Equipment Operation
  • Product Labeling
  • Customer Service
  • Price Checking
  • Loss Prevention
  • Display Assembly
  • Product Restocking
  • Merchandise Rotation
  • Order Receiving
  • Planogram Execution
  • Heavy Lifting
  • Flexible Schedule
  • Signing and Pricing
  • Performance Improvement
  • Punctual and Reliable
  • Clear Communication
  • Proper Stacking and Storage

Timeline

Stocker

Walmart
10.2023 - Current

Customer Service Agent

Alorica
03.2022 - 06.2023

Cashier

Taco Bell
11.2021 - 01.2024

No Degree - Nursimg

George Corley Wallace State Community College - Selma

High School Diploma -

Selma Highschool
Shanaa Pettway