Endia King
Covington,GA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
7
7
years of professional experience
Work History
Kohls Sales Associate
Kohls
06.2021 - Current
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Answered customer questions about sizing, accessories, and merchandise care.
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Managed returns, exchanges and refunds in accordance with store policy.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Parent Volunteer
Fairview Elementary
02.2022 - 05.2023
- Chaperoned class field trips to assist teacher and protect students.
- Promoted student development and engagement by helping organize special activities.
- Organized drives to gather classroom supplies or fundraise money.
- Assisted with classes by helping teacher carry out lessons and maintain organized spaces.
- Promoted a positive school culture by volunteering at various campus events, including dances, sporting events, and open houses.
Arby's Team Member
Arby's
04.2018 - 07.2020
- Taking customer orders, Trained new employees, Cleaning
Sears Sales Associate
Sears
06.2017 - 12.2018
- Operating cash registers, Assisting employees with tasks, Answering questions about merchandise and services, Maintaining a clean work environment
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
No Degree - Criminal Justice
Georgia Piedmont Technical College
Covington,GAHigh school diploma -
Alcovy High School
Covington, GA05.2017
Skills
- Cash Handling
- Microsoft PowerPoint
- Microsoft Word
- Teamwork and Collaboration
- Multi-tasking strength
- Problem-Solving
- Excellent people skills
- Reliable and punctual
- Goal-Oriented
- Exceptional customer service
- Outgoing Personality
- Honest and Dependable
- Building Customer Loyalty
- Active Listening
- Classroom Assistance
- Child Supervision
Timeline
Parent Volunteer
Fairview Elementary
02.2022 - 05.2023
Kohls Sales Associate
Kohls
06.2021 - Current
Arby's Team Member
Arby's
04.2018 - 07.2020
Sears Sales Associate
Sears
06.2017 - 12.2018
No Degree - Criminal Justice
Georgia Piedmont Technical College
High school diploma -
Alcovy High School
Similar Profiles
Hayley PragerHayley Prager
Lead Merchandising Associate at KohlsLead Merchandising Associate at Kohls
Thomas HollerThomas Holler
Store Manager at KohlsStore Manager at Kohls
Jaleesa Nicole HudsonJaleesa Nicole Hudson
Store Manager at KohlsStore Manager at Kohls
Grace BrickeyGrace Brickey
Customer Service at KohlsCustomer Service at Kohls
Kyra RussellKyra Russell
Health Technician at Navy Medical Center San Diego, Neurosurgery ClinicHealth Technician at Navy Medical Center San Diego, Neurosurgery Clinic