Summary
Overview
Work History
Education
Skills
Timeline
Generic

Endia Linnie

Denver,CO

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

6
6
years of professional experience

Work History

Office Administrator

Denver Public Schools
Denver, CO
07/01/23 - Current
  • Coordinate and managed daily administrative operations of the office.
  • Organize and maintained filing systems, including electronic databases and records.
  • Answer incoming calls in a professional manner, directed callers to appropriate personnel or department, or took messages as needed.
  • Greet visitors warmly, handled inquiries and provided general information about the company.
  • Compose correspondence such as letters, emails, memos, reports and other documents.
  • Maintain supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
  • Assist with budget preparation by providing data entry support into financial tracking system.
  • Maintained student confidence and protected operations by keeping information confidential.
  • Provide assistance with the planning of events such as staff meetings or conferences.

Administrative Assistant

Rocky Mountain Regional VA Medical Center
Aurora, CO
11/22/18 - 03/01/22
  • Provided administrative support to the executive team, including scheduling meetings and managing calendars.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Updated contact lists regularly when changes occur in employee status or contact information.
  • Monitored progress on projects assigned by upper management.
  • Provided secretarial and office management support while building cooperative working relationships.
  • Coordinated appointments, meetings and conferences.
  • Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
  • Directed customer communication to appropriate department personnel.
  • Organized both physical and digital files and updated reports to coordinate project materials.

Server/host

Machete Tequila + Tacos
Denver, CO
01.2022 - 01.2022
  • Greeted guests and provided menus.
  • Provided excellent customer service to ensure satisfaction.
  • Assisted in training new servers.
  • Prepared drinks according to standard recipes.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Checked food before serving it to customers.
  • Took orders from customers accurately and in a timely manner.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies..
  • Maintained records of transactions made during shift as required by law or company policy.

Hotel Front Desk Clerk

Hyatt
01.2018 - 01.2019
  • Greeted guests upon arrival, provided customer service and checked-in and checked-out hotel guests.
  • Processed payments from customers for room charges and incidentals.
  • Resolved customer complaints in a timely manner while following company policies and procedures.
  • Conducted regular audits of front desk operations to ensure compliance with established standards.
  • Balanced end-of-shift reports on a daily basis to ensure accuracy of transactions.
  • Handled all guest luggage as needed during check-in and check-out process.
  • Stocked supplies at the front desk such as forms, stationery items, brochures.
  • Collaborated with staff to meet incoming guest needs, smooth check-in processes and maximize satisfaction.
  • Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
  • Helped patrons find entertainment and sporting events, making reservations and enhancing customer experience.
  • Handled payment processing and provided customers with receipts and proper bills and change.

Education

High School Diploma -

East High School
Denver, CO
06-2013

Associate of Science -

Community College of Denver
Denver, CO

Skills

  • Customer Engagement
  • Event Coordination
  • Dining customer service
  • Customer Service and Engagement
  • Customer service and assistance
  • Data Entry
  • Information Security
  • Travel Coordination
  • Clerical Support
  • Scheduling

Timeline

Server/host

Machete Tequila + Tacos
01.2022 - 01.2022

Hotel Front Desk Clerk

Hyatt
01.2018 - 01.2019

Office Administrator

Denver Public Schools
07/01/23 - Current

Administrative Assistant

Rocky Mountain Regional VA Medical Center
11/22/18 - 03/01/22

High School Diploma -

East High School

Associate of Science -

Community College of Denver

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Endia Linnie