Endia McWhite
Cades,SC
Summary
Compassionate Personal Care Assistant with experience in providing assistance in daily living and personal care services in patients' homes per care plan. Familiarity with monitoring patient condition by observing physical and mental conditions, intake and output, exercise. Strengths include strong interpersonal skills to build rapport with patients, families, and staff; ability to maintain confidentiality of sensitive information; adaptability to handle diverse patient needs and crises. Previous work has positively impacted patient lives through consistent provision of empathetic yet efficient care.
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience. Seeking opportunities to enhance abilities while contributing to company growth.
Overview
6
6
years of professional experience
Work History
PCA
Kindred Spirits at Home
Florence , SC
08.2022 - Current
- Assisted clients with medication management by reminding them to take medications on time as prescribed by the doctor.
- Provided personal care assistance to elderly and disabled individuals in their homes, including bathing, dressing, grooming, transferring, toileting and feeding.
- Helped patients to perform range-of-motion exercises as instructed by physical therapists or other healthcare professionals.
- Performed light housekeeping duties such as changing bed linens, doing laundry, washing dishes and vacuuming carpets.
- Accompanied clients to doctor's appointments and outings when necessary.
- Managed household duties such as grocery shopping and errand running for clients who are unable to do so themselves.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
Customer Service Representative
Assurant Specialty Property
Florence , SC
09.2020 - 08.2022
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Customer Service Representative
Asurion
Florence , SC
01.2019 - 09.2020
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries and provided accurate information regarding products and services.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
Education
High School Diploma -
Cyber Academy of South Carolina
Greenville, SC06-2021
Some College (No Degree) - Fine Arts
Agnes Scott College
Decatur, GASkills
- Meal Preparation
- Restocking supplies
- Patient Observation
- Mobility Assistance
- Basic nursing care
- Patient Services
- Data Entry
- System implementation
- Account updating
- Active Listening
- Shipping and receiving understanding
- Business development understanding
- Process Optimization
Timeline
PCA
Kindred Spirits at Home
08.2022 - Current
Customer Service Representative
Assurant Specialty Property
09.2020 - 08.2022
Customer Service Representative
Asurion
01.2019 - 09.2020
High School Diploma -
Cyber Academy of South Carolina
Some College (No Degree) - Fine Arts
Agnes Scott College
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