Summary
Overview
Work History
Education
Skills
Timeline
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Endia Sanders

Birmingham

Summary

Proven in enhancing customer experiences and sales outcomes, I excelled in all positions by leveraging exceptional customer service and cash handling skills. My ability to resolve disputes and manage accounts, as demonstrated at Wells Fargo, showcases my problem-solving abilities and goal-oriented mindset.

Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly.

Overview

8
8
years of professional experience

Work History

Cashier/Manager in Training

McDonald's Restaurant
05.2023 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Personal Phone Banker

Wells Fargo
08.2022 - 05.2023
  • Identified potential sales opportunities during routine account servicing calls, leading to increased product cross-selling success.
  • Collaborated with other team members to resolve complex issues efficiently and effectively for customers.
  • Resolved disputes promptly by thoroughly investigating claims, resulting in increased customer trust in the institution.
  • Processed transactions accurately to facilitate seamless account management for customers over the phone.

Casheir

Chick-Fil-A Restaurant
12.2021 - 08.2022
  • Welcoming customers, answering their questions, helping them locate items, and providing advice or recommendations.
  • Operating scanners, scales, cash registers, and other electronics. Balancing the cash register and generating reports for credit and debit sales.
  • Accepting payments, ensuring all prices and quantities are accurate and proving a receipt to every customer.
  • Processing refunds and exchanges, resolving complaints. Bagging or wrapping purchases to ensure safe transport. Following all store procedures regarding coupons, gift cards Maintaining a clean workspace.

Sales Associate

Polo Ralph Lauren Factory Outlet
06.2017 - 12.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Education

High School Diploma -

St. Clair County High
Odenville, AL
05-2012

Skills

  • Customer service
  • Staff leadership
  • Quick-learning
  • Problem-solving skills
  • Account management
  • Goal-oriented mindset
  • Listening skills
  • Work ethic and integrity
  • Technical skills
  • Multi-tasking strength
  • Patience and empathy
  • Dispute handling
  • Excellent people skills
  • Time management skills
  • Cash handling
  • Compliance awareness
  • Exceptional customer service

Timeline

Cashier/Manager in Training

McDonald's Restaurant
05.2023 - Current

Personal Phone Banker

Wells Fargo
08.2022 - 05.2023

Casheir

Chick-Fil-A Restaurant
12.2021 - 08.2022

Sales Associate

Polo Ralph Lauren Factory Outlet
06.2017 - 12.2021

High School Diploma -

St. Clair County High

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Endia Sanders