Endia Ursery
Florissant,MO
Summary
Experienced Financial Analyst offering 15 years in financial banking and loan servicing. Leveraging demonstrated knowledge of Customer Service, Mortgage assistance, Collections, mutual funds and trades, electronic banking, wire transfers and Business Administration
Overview
12
12
years of professional experience
Work History
Commercial Loan Coordinator II
Busey Bank
11.2022 - 12.2023
- Liaison between Commercial lender and Loan officer, gather financials, perform inquiries on credit reports, UCC Searches, Secretary of State research, OFAC and flood determination, Evidence of Property Insurance, Tax Returns and other financial docs and Reports and managed maturing loan reports
- Scanned and placed loans in electronic files for existing and future borrowers, obtain applications, financials, order appraisals, EDR/environmental, Compile and complete CRA/ HMDA forms as needed
- Assist customers with loan advances, pay offs, paydowns, payments, deposit and transaction requests
- Reviewed and researched accurate posting of payments received through various channels, cash management and daily review and balancing accounts to ensure cash on hand
- Reviewed daily loans for renewal and or modifications in core system to validate accuracy of loan data within lending system
- Sent finalized and approved documents to loan administration, communicate with Loan Officer when documents are ready for signature and to
- be notarized, complete compliance/ operational tasks as needed
- Managed a pipeline of 35 or more Loans
- Entered data, generated reports, and produced tracking documents.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Processed loan applications and monitored progress from start to finish.
Loan Specialist II
Rabo Agrifinace
12.2020 - 11.2022
- Reviewed loans daily and executed funding for Agricultural Loans, as well as electronic banking such as Wires, ACH and Transfer transactions, Advances and activities associated with Booking New Loans, Renewal and Modifications to the AFS System
- Researched and execution of ensuring timely and accurate posting of payments received through various client channels
- Reviewed of new and modified loans in the core system to validate accuracy of loan data within the core lending system to the signed loan documents
- Identified opportunities for cross-selling additional bank products and services to existing clients, resulting in revenue growth for the institution.
- Ensured regulatory compliance by staying updated on industry regulations, policies, procedures like Anti Money Laundering, BSA, etc, and maintaining accurate records of all transactions.
- Streamlined loan processing by implementing efficient documentation management systems, reducing delays and increasing productivity.
Collections/Recovery Specialist II
Bank of America
08.2017 - 12.2020
- Managed outbound and inbound calls from customers at any stage of delinquency (including Pre-Charge offs) using an automated collections system and/or auto-dialer
- Collected credit cards and deposit accounts, submit extension requests, and conduct other loss mitigation and recovery activities
- Assisted the Debt Settlement Unit, Bankruptcy, Legal, Reclamations, Cashed Items, and Customer Service departments with delinquent or high-risk customers to secure payments as a Liaison
- Determined the reason for delinquency on active or inactive loans for deposit and credit card accounts and initiate solutions to establish full balance repayment plans or settlements
- Monitored delinquent account status and maintained detailed records of all collections activities, enabling accurate reporting and analysis for management review.
- Generated detailed reports on collections performance, identifying trends and areas for improvement in recovery efforts.
- Demonstrated strong interpersonal skills in communicating with customers, colleagues, and external partners during the collections process, fostering a positive image for the organization while maximizing recovery rates.
Back Office Administration
G C Services
04.2016 - 08.2017
- Contacted delinquent customers of Business Telecommunication clients using dialer calls to collect past due balances, reconcile payments, and complete account research for unclaimed credits, refunds, disputes, and invoice requests
- Disconnected/reactivated landlines, wireless phones, and internet services on behalf of clients.
- Supported back-office operations through meticulous record-keeping practices that ensured data integrity within the system.
- Mentored junior staff members on best practices for office administration, leading to increased efficiency across the department.
- Streamlined communication between corporate office and retail locations by establishing clear channels for feedback on visual merchandising initiatives.
- Provided backup support to receptionists when needed, contributing to a positive office environment through excellent customer service skills.
Mortgage Representative/Collections Agent
US Bank
09.2011 - 02.2014
- Reviewed the borrowers’ monthly financial information to determine eligibility for financial assistance
- Communicated with the borrowers or authorized persons to gather information about the delinquency of an account
- Advised borrowers who were past due on their mortgage on assistance programs and processed loan modifications and hardship qualification paperwork.
- Prevented unnecessary foreclosures by effectively communicating available options to borrowers and guiding them through the loss mitigation process.
- Managed a high-volume caseload of at-risk borrowers, successfully negotiating mutually beneficial repayment solutions.
- Safeguarded company interests by ensuring adherence to all relevant legal and regulatory requirements throughout the loss mitigation process.
- Helped customers navigate options to maintain homeownership.
- Processed loan applications and monitored progress from start to finish.
Education
Associates of Science - Marketing and Merchandising
Sanford Brown College
St. Louis, MO08.2008
Skills
- QuickBooks Accounting
- Wisdom
- Ncino
- SOS
- SQL
- Business Administration
- AFS Vision
- RIMS
- Synergy
- Loan IQ
- Microsoft Office
- Mortgage Loan Processing Systems
- SalesForce
- Adobe
- UCRS
- RMS
- Mutual Funds
- Notary Public
- Jack Henry
- Customer Service
- Data Entry
- Work Planning and Prioritization
- Relationship Building
- MS Office, Powerpoint, Excel
- Recordkeeping
- Scheduling and calendar management
- Document Management
- BETA
- Debt Negotiation
- Skip Tracing
- Fraud Detection Abilities
- Time Management Competence
- Risk Assessment Techniques
- Regulatory Compliance
- Financial Data Analysis
- 10-Key Data Entry
- Document analysis
Timeline
Commercial Loan Coordinator II
Busey Bank
11.2022 - 12.2023
Loan Specialist II
Rabo Agrifinace
12.2020 - 11.2022
Collections/Recovery Specialist II
Bank of America
08.2017 - 12.2020
Back Office Administration
G C Services
04.2016 - 08.2017
Mortgage Representative/Collections Agent
US Bank
09.2011 - 02.2014
Associates of Science - Marketing and Merchandising
Sanford Brown College
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