Endia Willis
Coppell,TX
Overview
8
8
years of professional experience
Work History
Customer support representative
New York Life Insurance
01.2024 - Current
- Handle inquiries and complaints from policyholders
- Develop and maintain strong relationships to enhance sales and customer satisfaction
- Process policy adjustments, renewals, and cancellations
Human Resources Assistant
Amazon Staffing
01.2022 - 01.2024
- Maintained employee data and kept updated accounts of all employment records
- Supported daily operations of a busy human resources department
- Mentored employees through personal and professional issues
- Travel as needed to conduct events in various locations within the designated Node or assigned geographical area (local travel up to 75% required)
- Possess advanced proficiency with Microsoft Office (Word, Excel, PowerPoint) and understand other tech platforms
- Resolve 30+ disputes daily
- These include candidate’s escalations, site operations team issues and any offsite partners issues as well
- Assisted in the launching of multiple new site locations in the Texas region
- Including the hiring of 600 plus employees in each location, worked with site regional managers and Sr
- Human Resource to assist in new hire onboarding
Staffing Administrator
Amazon Staffing
01.2020 - 01.2022
- Coordinated and executed candidate screening and hiring events to support high volume hiring and staffing efforts at new Amazon facilities
- Assessed, screened, and assisted with onboarding and hiring of over 1000 new employees for multiple work sites across the country
- Directed and hosted new hire events for newly hired employees including New Hire Orientation, Community Engagement, and Team Building events
- Designed, created, and implemented processes and procedures to improve candidate and associate experience
- Managed multiple staffing projects across multiple work sites including hiring of warehouse associates, administrative support, and customer service representatives
- Provided a high level of customer service to candidates associates and internal stakeholders
- Implemented process improvements based on analysis and assessment of on boarding and hiring structures
- Supported team of staffing coordinators and administrators through the hiring and onboarding
Training Ambassador
Amazon Fulfillment, FTW1
03.2020 - 12.2020
- Train new hires on the procedures of Amazon policies while working in a fulfillment center
- Train veteran associates who have the desire to be more equipped in deep diving certain challenges while on the floor
- Bridge the learning gaps between the new associates and the veteran associates
- Retrain associates after they come back from leave, and associates who have not been meeting the productivity expectations
Interim Staffing Ambassador
Amazon Staffing
01.2020 - 12.2020
- Set up and break down New Hiring Events (NHE) and New Hire Orientations based on labor projections that meet labor demands and fill on time
- Address basic questions regarding the recruiting process
- Identifying opportunities for improving candidate experience and scheduling efficiency
- Organize with the attention of detail, and the ability to prioritize and work in an environment with competing demands
Safety Auditor
Amazon Fulfillment
01.2019 - 12.2020
- Auditing the trucks
- Ensuring associates are performing their jobs safely in the building
- Auditing warehouse floors to ensure there are no hazardous objects around machinery
- Frequent safety meetings to inform and update associates on the importance of safety while working in a fulfillment center
Orange Grove Center
01.2018 - 12.2019
- Assisting with bathing, grooming, and dressing
- Helping with toileting and managing incontinence
- Spending time with the recipient and Advocating recipient's needs
Problem Solver
Amazon Fulfillment
01.2017 - 12.2018
- Fixed ASINs so that the employees can process the customer's orders
- Tote Team (2 years) Supplied totes to the associates by manually injecting totes into the mods
- Had to do an inventory check on the site
- If there were too many totes, I facilitated the process of collecting and shipping totes to other sites
- Jam Clearer (2 Years) Maintained the flow of the building
- Responsible for clearing jams that would cause the operation to lose money and decrease overall productivity
Education
BBA - Human Resources Management
Strayer University
Dallas, Tx10.2024
Skills
- Ownership
- Integrity
- Teamwork
- Goal-oriented
- Leadership
- Customer Service
- Organization
- Customer Success Management
Timeline
Customer support representative
New York Life Insurance
01.2024 - Current
Human Resources Assistant
Amazon Staffing
01.2022 - 01.2024
Training Ambassador
Amazon Fulfillment, FTW1
03.2020 - 12.2020
Staffing Administrator
Amazon Staffing
01.2020 - 01.2022
Interim Staffing Ambassador
Amazon Staffing
01.2020 - 12.2020
Safety Auditor
Amazon Fulfillment
01.2019 - 12.2020
Orange Grove Center
01.2018 - 12.2019
Problem Solver
Amazon Fulfillment
01.2017 - 12.2018
BBA - Human Resources Management
Strayer University
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