Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alexandria Robinson

New Orleans,LA

Summary

Persuasive, friendly supervisor with knowledge managing retail sales force. Skilled in ' training sales team to increase sales and close deals. Familiar with relevant policies and legal guidelines. Dedicated retail professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in

retail. Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with a communication style focused on maximizing engagement and satisfaction. Results-oriented Sales Associate and Keyholder versed in handling wide range of tasks in challenging, fast-paced environments experience increasing sales, growing customer loyalty and training staff.

Overview

9
9
years of professional experience

Work History

Sales Floor Supervisor

Burlington
Harvey, LA
03.2022 - Current
  • Taught salespeople to close deals and improve sales performance to increase revenue for company.
  • Aligned inventory processes with demand projections to maximize organizational and budget efficiency.
  • Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
  • Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
  • Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
  • Mentored new sales associates to contribute to store's positive culture.
  • Educated staff on strategies for handling difficult customers and challenging situations.
  • Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.
  • Marked-down clearance items and relocated merchandise to proper store areas.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Examined incoming inventory, merchandised shelves and prevented shrinkage.
  • Trained and supported sales force with closing deals.
  • Motivated sales team to exceed sales quotas through friendly competition and other incentive programs.
  • Demonstrated product and answered questions for prospective customers.
  • Recruited, hired and trained team.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
  • Set sales goals and tracked progress using Bpod.
  • Motivated employees to success and pointed out areas of improvement, which bolstered efficiency rates.

Key Holder Supervisor

Bath & Body Works
Elmwood, LA
08.2021 - Current
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Completed store opening and closing procedures.
  • Counted out cash drawers and balanced totals.
  • Improved customer service by projecting friendly and knowledgeable attitude.
  • Trained and mentored new employees.
  • Opened and closed store 3 days per week by counting registers, making deposits and storing and filing all daily paperwork.
  • Used weekly financial data to analyze company growth and optimize operational strategies.
  • Rotated stock according to dates and protocols.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Accepted and processed customer returns.
  • Received and counted money.
  • Opened inventory boxes and restocked shelves.
  • Processed cash, credit, debit and check payments.
  • Broke down boxes and disposed of trash.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Loaded and unloaded merchandise from trucks to organize warehouse and backroom spaces.
  • Tracked and prioritized work orders to meet daily production requirements
  • Directed customers to correct store locations.
  • Provided sales feedback to management to address concerns in sales reports.

Retail Associate

Bath & Body Works
Elmwood, LA
10.2019 - 08.2021
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Helped customers complete purchases, locate items and join reward programs.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Answered questions about store policies and addressed customer concerns.
  • Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Informed customers of current store promotions to encourage additional sales purchases.
  • Supported loss prevention goals by monitoring shopper behavior.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Displayed merchandise by arranging in appealing ways to boost sales.
  • Demonstrated items to customers and created customer awareness, interest and sales.
  • Helped customers manage large purchases by collecting items from shelves and storage locations.
  • Promoted offerings by expression passion for company brand, products, services and solutions to customers.

Sales Floor Associate

Burlington
Harvey, LA
04.2015 - 07.2018
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Approached browsing customers to initiate conversations to determine buying preferences.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • I Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.

Seasonal Sales Associate

Jc Penny
Gretna, LA
09.2014 - 02.2015
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Achieved perfect attendance and on-time record.
  • Processed product returns and assisted customers with other selections.
  • Solved customer challenges by offering relevant products and services.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.

Sales Associate

Walmart
New Orleans, LA
01.2013 - 03.2013
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Processed product returns and assisted customers with other selections.
  • Solved customer challenges by offering relevant products and services.

Cashier

Mcdonald's
NewOrleans, LA
05.2009 - 08.2010
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Collected and authorized payments of guests.

Education

Clinical Psychology

Georgia Military College - Milledgeville
Milledgeville, GA

Skills

  • Teambuilding
  • Decision-Making
  • Flexible and Adaptable
  • Active Listening
  • Multitasking Abilities
  • Planning and Coordination
  • Organization and Time Management
  • Self-Motivated
  • Attention to Detail
  • Good Telephone Etiquette
  • Problem-Solving

Timeline

Sales Floor Supervisor

Burlington
03.2022 - Current

Key Holder Supervisor

Bath & Body Works
08.2021 - Current

Retail Associate

Bath & Body Works
10.2019 - 08.2021

Sales Floor Associate

Burlington
04.2015 - 07.2018

Seasonal Sales Associate

Jc Penny
09.2014 - 02.2015

Sales Associate

Walmart
01.2013 - 03.2013

Cashier

Mcdonald's
05.2009 - 08.2010

Clinical Psychology

Georgia Military College - Milledgeville

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Alexandria Robinson