Microsoft Excel, Word, PowerPoint
Endora Pierce
Amarillo,TX
Overview
18
18
years of professional experience
Work History
Sr Reporting Analyst
Corebridge Financial
Amarillo, TX
11.2017 - 08.2024
- Developed and maintained comprehensive reports using advanced Microsoft Excel and reporting tools to support business decision-making
- Analyzed large data sets to identify trends, discrepancies, and actionable insights for key stakeholders
- Automated reporting processes to streamline workflows, reducing manual efforts and increasing accuracy
- Ensured data integrity through rigorous validation processes and adherence to reporting standards
- Led training sessions for team members on best practices for report creation and data management
Business Analyst and Reporting Analyst
AIG
Amarillo, TX
10.2010 - 11.2017
- Analyzed business processes and identified areas for improvement to enhance operational efficiency and reduce costs
- Created detailed reports and dashboards using Excel and reporting tools to monitor key performance
- Collaborated with cross-functional teams to bridge communication between departments
- Assisted in developing processes for documentation to standardize business processes
- Supported the implementation of new systems and processes through testing, feedback, and training
- Maintained data accuracy and integrity while generating reports for financial and operational reviews
- Trained employees in reporting processes and data feeds to ensure accuracy and consistency in data management
- Collected, analyzed, and transformed data into actionable reports to support business decision-making
- Created and maintained reports and dashboards using Excel and reporting tools to monitor and track key metrics
- Ensured the accuracy and integrity of data by implementing rigorous validation processes and data audits
- Collaborated with cross-functional teams to identify reporting needs and provided insights to improve operational efficiency
- Automated routine reporting tasks to streamline workflows and reduce manual errors
Team Member/Co-Team Lead
AIG
Amarillo, TX
06.2008 - 10.2010
- Collaborated with cross-functional team members to ensure timely and accurate completion of team goals and deliverables
- Assisted in leading team projects, delegating tasks, and monitoring progress to ensure deadlines were met
- Functioned as a liaison between management and team members, communicating updates, expectations, and feedback
- Provided training and support to new team members on processes, reporting tools, and data feeds
- Monitored team performance and identified areas for improvement to enhance productivity and quality
- Developed and maintained detailed reports to track team progress and performance metrics
- Promoted a collaborative work environment and encouraged open communication to foster team engagement
Temporary Personnel
AIG
Amarillo, TX
03.2008 - 06.2008
- Company Overview: Temporary Personnel at AIG through Express Personnel
- Initiative-taking, with a keen sense of personal responsibility
- Ability to learn quickly and adapt to new situations
- Excellent communication skills, both verbal and written
- Managed time efficiently to complete all tasks within deadlines
- Assisted with day-to-day operations, working efficiently and productively with all team members
- Demonstrated respect, friendliness, and willingness to help wherever needed
- Paid due diligence while completing assignments
- Temporary Personnel at AIG through Express Personnel
Office Assistant
Aramark
Canyon, TX
02.2007 - 03.2008
- Company Overview: West Texas A&M
- Greeted visitors, determined their needs, and directed them to the proper personnel
- Supplied administrative support to staff members, including copying, scanning documents, filing, and ordering supplies
- Managed calendar and scheduling appointments
- Managed approximately 30+ phone calls, emails, and faxes per day
- Managed time efficiently to complete all tasks within deadlines
- Performed data entry tasks into various computer systems for inventory
- Maintained business records by updating customer information or changes to catering updates to orders
- Ran library coffee shop and training student employees for customer service, cashiers, ordering supplies and inventory control
- West Texas A&M
Secretary
Hoarel Sign Co
Amarillo, TX
- Customer Service
- Write work orders for service calls or installations
- Updated pricing on materials in computer system
- Managed approximately 30+ phone calls, emails, and faxes per day
- Manually update AR and AP journals
- Divided time for employee work orders for billing
- Write up invoices with time, materials used and sent for approval to send out invoices
- Provided clerical support to team members
- Entered data into the computer system and updated customer information to keep records current
Manager and Assistant Manager
7-Eleven
Fort Worth, TX
- Customer Service and cashier
- Back-office cash reconciliation for daily sales
- Inventory control, ordering supplies and price adjustments as needed
- Vendor communication regarding new set-ups for sales and orders
- Interview and train new employees
- Update gas prices to company standards
- Write up or call in work orders for repairs
- Schedule employees with allotted corporate time for each week
- Update new schematics for store per corporate updates
- Helped managing other stores when a manager was out for vacation
Timeline
Sr Reporting Analyst
Corebridge Financial
11.2017 - 08.2024
Business Analyst and Reporting Analyst
AIG
10.2010 - 11.2017
Team Member/Co-Team Lead
AIG
06.2008 - 10.2010
Temporary Personnel
AIG
03.2008 - 06.2008
Office Assistant
Aramark
02.2007 - 03.2008
Secretary
Hoarel Sign Co
Manager and Assistant Manager
7-Eleven
High School Diploma -
Dwight D Eisenhower High School
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Education
High School Diploma -
Dwight D Eisenhower High School
Houston, TXSkills
- Customer consulting
- Task prioritization
- Problem-solving
- Active listening
- Administrative support
- Microsoft office expertise
- Information security
- Spreadsheets
- Positive and professional
- Grammar
- Report creation
- Verbal and written communication
- Data collection
- Payment processing
- Paperwork processing
- Researching
- Documentation
- Office equipment proficiency
- Report preparation
- Multi-line phone talent
- Document control
- Client relations
Software
Cognos
Data entry
Pulling Data spreadsheets in Power BI for reporting
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Personal development programs401k matchWork-life balanceCareer advancementCompany CultureLanguages
English
Native language
Interests
Reading
Crochet
Cooking
Quote
Almost everything worthwhile carries with it some sort of risk, whether it’s starting a new business, whether it’s leaving home, whether it’s getting married, or whether it’s flying into space.
Chris Hadfield
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
I have always worked hard to improve myself and learn from my mistakes. In doing this I have moved up through the last company that I worked for during my 16+ years with them. My accomplishments are to always improve, work your hardest to help clients and team mates. Always ask questions to get a better understanding of what is required. In doing this you will always improve.
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