Endora Pierce
Customer Service
Amarillo,TX
Summary
I have a background in office data entry, convenience store management and as an assistant manager with over 25 years of customer service with approximately 15 years as a cashier. Looking for an opportunity to work in the convenience store as cashier or head cashier. Experience of working in customer service and would like the opportunity to apply the skills to company. Experience in back of office with Microsoft Excel and Word with experience proofing material proven through Reporting and Business Analyst experience. Disciplined professional offering experience in a business environment. Skilled in creating and effectively executing building reports and spreadsheets with a desire to take on new challenges. Strong worth ethic, adaptability, and exceptional people skills. Adept at working effectively unsupervised and quickly mastering new skills. Strategic and analytical professional with 16.2 years of success in financial analysis and reporting. Highly adept in analyzing business needs using technical skills to provide data and information analysis to achieve continuous improvement. Proficient in advanced MS Excel formulas and functions to produce data-driven reports.
Overview
2025
2025
years of professional experience
1996
1996
years of post-secondary education
Work History
Sr. Reporting Analyst I
AIG/Corebridge Financial
Amarillo, TX
6 2008 - Current
- Update and maintain existing reports (Daily, Weekly, Bi-Weekly and Monthly), Ad hoc Reports, Research for discrepancies in data fields, create power point reports, help build reports in Cognos, QA Testing in Power BI system for data issues in reports that were built, Verification of monthly data reported to business unit, Participate in Meetings regarding reporting changes and updates
- Update Distribution lists for reports
- Research questions emailed from groups and plan coordinators for LightSpeed and Retirement Manager
- Approve LightSpeed files, add or remove information on LightSpeed file per group and /or Plan Coordinator
- Worked on approving TAPS wire transfers and building spreadsheets for reports such as Lag Gain/Loss, over 5 days reports and Monthly work type totals reports
- Update and keep existing reports
- Testing on GR2 for LightSpeed and patching updates
- Working on following projects to update daily Premium Inventory Report and monthly Distribution Number reports
- Update and keep employee access to Accurint
- Write Service Now tickets and Service Requests
- Maintain and send out renewal notifications for VALIC Life Insurance policies
- Maintain Daily, Weekly and Monthly Reports, Update report changes as needed, Make new spreadsheets for new reports, update e-mail list, research discrepancies on reports
- Train new back up person for all reports, update online manual, and take over reports from Houston
- Process work items from AWD for address changes, beneficiary updates, social security corrections in AgileNet and V-system, proof read letters and send back for corrections, pulled information for subpoenas in COLD and sent paperwork to
- Houston legal department, QR work processed and go over corrections needed with team members, send forms requested for Transfer In and Transfer Out paperwork, send out loan paperwork that was requested
Sub-Contractor
DrillingInfo.com
Amarillo, TX
10.2007 - 01.2013
- Utilized specialized software applications related to the job role
- Prepared summaries of daily work completed for review by supervisors
- Maintained confidentiality of sensitive information entered the system
- Reviewed existing information for accuracy and made necessary corrections
- Performed data entry from paper documents, emails, and other sources into computer systems
Temporary Employee - AIG
AIG
Amarillo, TX
03.2008 - 06.2008
- Understood and followed oral and written directions
- Prioritized and organized tasks to efficiently conduct service goals
- Updated address and beneficiary information
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Office Assistant
Aramark
Canyon, TX
02.2007 - 03.2008
- Greeted visitors, determined their needs, and directed them to the proper personnel
- Supplied administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies
- Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports, and keeping records
- Answered incoming calls in a professional manner and directed callers to the proper personnel
- Managed office supply inventory by tracking orders and ensuring adequate stock levels kept
- Performed data entry tasks into various computer systems accurately and efficiently
- Answered phone calls and welcomed visitors to the office
- Maintained business records by updating customer information
- Ran library coffee shop in Texas A&M Canyon, TX, customer service, cashier, order supplies, inventory control and training employees
Secretary
Hoarel Sign Company
01.2002 - 01.2007
- Customer service
- Writing work orders for service
- Updating pricing on materials in computer system
- Answering phones
- Manual updating accounting journals
- Dividing time for employee work orders for billing
- Writing up invoices for each job with time and materials used and mailing invoices
Manager, Roving Manager Assistant Manager
7-Eleven
Fort Worth
01.1998 - 01.2002
- Trained as a manager for 7-Eleven
- Cashier
- Customer Service
- Back-office reconciling cashier drawers
- Inventory Control
- Training employees
- Updating gas prices according to prices from surrounding stores
- Scheduling employees and keeping hours within the recommended limit according to corporate standards
- New update schematic for store per corporate updates
- Price adjustments
- As a roving manager, I would run the store while a new manager for the store was being hired
Education
Basic Bookkeeping -
Amarillo College Continuing Education
Tax Preparation - undefined
H&R Block Tax Courses
01.1994 - 01.1996
Some College (No Degree) - Accounting
North Harris County Jr College
Tomball, TX 05.2001 - 01.1990
General Studies - undefined
Blinn Jr College
01.1985 - 01.1987
General Studies - undefined
Eisenhower High School
Skills
Customer Service
Communication
Problem solving
Teamwork
Cashier
Inventory Control
Training Employees
Detailed Oriented
Cash Control
Ordering
Invoicing
Data Quality Assurance
Microsoft Excel
Dependable and reliable
Report troubleshooting
Problem-Solving
Time Management
Multitasking
Timeline
Temporary Employee - AIG
AIG
03.2008 - 06.2008
Sub-Contractor
DrillingInfo.com
10.2007 - 01.2013
Office Assistant
Aramark
02.2007 - 03.2008
Secretary
Hoarel Sign Company
01.2002 - 01.2007
Some College (No Degree) - Accounting
North Harris County Jr College
05.2001 - 01.1990
Manager, Roving Manager Assistant Manager
7-Eleven
01.1998 - 01.2002
Tax Preparation - undefined
H&R Block Tax Courses
01.1994 - 01.1996
General Studies - undefined
Blinn Jr College
01.1985 - 01.1987
General Studies - undefined
Eisenhower High School
Sr. Reporting Analyst I
AIG/Corebridge Financial
6 2008 - Current
Basic Bookkeeping -
Amarillo College Continuing Education