Endora Pierce
Amarillo,TX
Summary
Professional in retail management with solid background with 7+ years in operations and leadership. Known for optimizing store performance through effective team collaboration and strategic planning. Strong in inventory management, customer service, and staff training. Adaptable to changing environments, ensuring consistent achievement of business goals.
Overview
24
24
years of professional experience
Work History
Sr Reporting Analyst
AIG/Corebridge Financial
11.2017 - 08.2024
- Developed and maintained comprehensive reports using advanced Microsoft Excel and reporting tools to support business decision-making
- Analyzed large data sets to identify trends, discrepancies, and actionable insights for key stakeholders
- Automated reporting processes to streamline workflows, reducing manual efforts and increasing accuracy
- Ensured data integrity through rigorous validation processes and adherence to reporting standards
- Led training sessions for team members on best practices for report creation and data management
Business Analyst and Reporting Analyst
AIG
10.2010 - 11.2017
- Analyzed business processes and identified areas for improvement to enhance operational efficiency and reduce costs
- Created detailed reports and dashboards using Excel and reporting tools to monitor key performance
- Collaborated with cross-functional teams to bridge communication between departments
- Assisted in developing processes for documentation to standardize business processes
- Supported the implementation of new systems and processes through testing, feedback, and training
- Maintained data accuracy and integrity while generating reports for financial and operational reviews
- Trained employees in reporting processes and data feeds to ensure accuracy and consistency in data management
- Collected, analyzed, and transformed data into actionable reports to support business decision-making
- Created and maintained reports and dashboards using Excel and reporting tools to monitor and track key metrics
- Ensured the accuracy and integrity of data by implementing rigorous validation processes and data audits
- Collaborated with cross-functional teams to identify reporting needs and provided insights to improve operational efficiency
Team Member/Co-Team Lead
AIG
06.2008 - 10.2010
- Collaborated with cross-functional team members to ensure timely and accurate completion of team goals and deliverables
- Assisted in leading team projects, delegating tasks, and monitoring progress to ensure deadlines were met
- Functioned as a liaison between management and team members, communicating updates, expectations, and feedback
- Provided training and support to new team members on processes, reporting tools, and data feeds
- Monitored team performance and identified areas for improvement to enhance productivity and quality
- Developed and maintained detailed reports to track team progress and performance metrics
- Promoted a collaborative work environment and encouraged open communication to foster team engagement
Temporary Personnel at AIG
Express Personnel
03.2008 - 06.2008
- Initiative-taking, with a keen sense of personal responsibility
- Ability to learn quickly and adapt to new situations
- Excellent communication skills, both verbal and written
- Managed time efficiently to complete all tasks within deadlines
- Assisted with day-to-day operations, working efficiently and productively with all team members
- Demonstrated respect, friendliness, and willingness to help wherever needed
- Paid due diligence while completing assignments
- Temporary Personnel at AIG through Express Personnel
Office Assistant
Aramark
02.2007 - 03.2008
- Greeted visitors, determined their needs, and directed them to the proper personnel
- Supplied administrative support to staff members, including copying, scanning documents, filing, and ordering supplies
- Managed calendar and scheduling appointments
- Managed approximately 30+ phone calls, emails, and faxes per day
- Managed time efficiently to complete all tasks within deadlines
- Performed data entry tasks into various computer systems for inventory
- Maintained business records by updating customer information or changes to catering updates to orders
- Ran library coffee shop and training student employees for customer service, cashiers, ordering supplies and inventory control
- West Texas A&M
Secretary
Hoarel Sign Co
11.2002 - 02.2007
- Customer Service
- Write work orders for service calls or installations
- Updated pricing on materials in computer system
- Managed approximately 30+ phone calls, emails, and faxes per day
- Manually update AR and AP journals
- Divided time for employee work orders for billing
- Write up invoices with time, materials used and sent for approval to send out invoices
- Provided clerical support to team members
- Entered data into the computer system and updated customer information to keep records current
Manager and Assistant Manager
7-Eleven
05.2000 - 08.2002
- Customer Service and cashier
- Back-office cash reconciliation for daily sales
- Inventory control, ordering supplies and price adjustments as needed
- Vendor communication regarding new set-ups for sales and orders
- Interview and train new employees
- Update gas prices to company standards
- Write up or call in work orders for repairs
- Schedule employees with allotted corporate time for each week
- Update new schematics for store per corporate updates
- Helped managing other stores when a manager was out for vacation
Education
High School Diploma -
Dwight D Eisenhower High School
Houston, TX05.1985
Skills
- Customer Service
- POS systems
- Cashier
- Balancing daily sales
- Scheduling and Training new employees
- Closing and opening store procedures
- Merchandising and store resets
- Inventory Management
- Time Management
- A/P and A/R Knowledge
- Records Management
- Microsoft Office, Excel, Word, Outlook and PowerPoint
Timeline
Sr Reporting Analyst
AIG/Corebridge Financial
11.2017 - 08.2024
Business Analyst and Reporting Analyst
AIG
10.2010 - 11.2017
Team Member/Co-Team Lead
AIG
06.2008 - 10.2010
Temporary Personnel at AIG
Express Personnel
03.2008 - 06.2008
Office Assistant
Aramark
02.2007 - 03.2008
Secretary
Hoarel Sign Co
11.2002 - 02.2007
Manager and Assistant Manager
7-Eleven
05.2000 - 08.2002
High School Diploma -
Dwight D Eisenhower High School
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