Endri Velo
Chicago,IL
Summary
IT professional with proven track record in desktop support and technical troubleshooting. Known for efficiently resolving technical issues and ensuring optimal system performance. Reliable team player committed to achieving results and adapting to evolving technological needs. Proficient in hardware diagnostics, software troubleshooting, and customer service.
Overview
5
5
years of professional experience
Work History
Desktop Support Analyst
ASUG
04.2021 - Current
- Company Overview: America's SAP Users' Group
- Creating user accounts and managing access control based on company policies
- Attend user calls and email on system hardware and software problems
- Maintain hardware and software inventories through standard asset management systems and procedures, managing software licensing
- Communicate to senior support effectively and receive proper management attention
- Responsible for setting up and maintaining AV equipment for meetings that take place on campus
- Installed and maintained Windows and desktop software, service packs, patches, and anti-virus updates for clients
- America's SAP Users' Group
IT Technical Analyst
Northwestern Medicine
05.2020 - 04.2021
- Collaborated with multiple departments (Network, Application) to achieve goals and deliverables
- Supported the roll-out of 15,000 new devices including workstations, peripherals, and lab label printers
- Worked with ServiceNow Ticketing to update device records
- Analyze Power and Networking requirements to each physical location before device deployment
- Managed implementation, deployment, and testing of new hardware across 5 hospitals and 200+ offsite medical clinics
- Created IP Reservation and DNS Entries for new and old hardware
Field Implementation Specialist
United Airlines
01.2020 - 03.2020
- Monitoring and maintaining computer systems and networks
- Analyzed problems and implemented solutions quickly and efficiently
- Deliver and install provisioned equipment at user location, and perform basic installation and troubleshooting of system issues, documented help desk tickets/resolutions, and maintained equipment inventory lists
- Performing new hire onboarding, including account creation, phone provisioning, computer and desk setup
- Reset passwords, imaged new devices, and transferred data
Education
Certicate - Computer Networking
ORT Institute of Technology
04.2017
Skills
- Data Backup
- IT Troubleshooting
- Desktop support
- Windows
- OS & Android systems
- Microsoft 365 Fundamentals
- Teamwork
- Customer service expert
- Technical documents comprehension
- Technical support expertise
- Active Directory management
- Troubleshooting skills
- End user support
- Network connectivity
Awards
Nominated 2018 Star of Industry, Illinois Hotel & Lodging Association
Languages
English
Full Professional
Italian
Full Professional
Albanian
Native or Bilingual
Timeline
Desktop Support Analyst
ASUG
04.2021 - Current
IT Technical Analyst
Northwestern Medicine
05.2020 - 04.2021
Field Implementation Specialist
United Airlines
01.2020 - 03.2020
Certicate - Computer Networking
ORT Institute of Technology
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