Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Endrina Kepilino

Rowlett

Summary

Hard worker experienced in problem-solving, service and time management. Aiming to leverage my abilities to successfully fill the role at your company. Reliable worker with excellent communication, time management. A driven and detail-oriented individual with a desire to use analytical and problem-solving skills to meet goals.

Overview

14
14
years of professional experience

Work History

Customer Service Representative

TruGreen
Plano
02.2025 - 07.2025
  • Assisted customers with inquiries about lawn care services and products.
  • Educated clients on proper lawn maintenance techniques and seasonal practices.
  • Managed customer accounts, updating service requests and preferences efficiently.
  • Process Payments
  • Noted customers account with accurate information
  • Schedule lawn services
  • Inbound/outbound calls
  • Upsale products

Process Associate

Genpact
Richardson
03.2024 - 11.2024
  • Receive and respond to inbound customer calls/chats
  • Submit Fraud/Non Fraud disputes for credit card
  • Managed customer inquiries and resolved issues promptly and efficiently.
  • Documented call details accurately in the customer relationship management system.
  • Process payments
  • Billing inquiries
  • Submitted notes/customer interaction

Cashier/Dispatch

Sunset Coin
Las Vegas
12.2021 - 12.2023
  • Receive and respond to inbound calls
  • Answer and dispatch calls to techs.
  • Perform daily drops.
  • Performed opening and closing procedures, such as counting vault restocking, and cleaning.
  • Excel audits.
  • Process W2 for gaming.
  • Daily paperwork and Auditing.
  • Data Entry.
  • Managed large amounts of cash accurately during busy hours in a fast-paced environment.

Call Center Representative

Percision Opinion
Las Vegas
10.2020 - 11.2021
  • Proficiently handled high call volumes while maintaining quality service standards.
  • Answered calls, left voicemails, and scheduled follow-up calls.
  • Used database system to record notes and call information.
  • Collecting Data by phone for Health Care Industry
  • Managed incoming calls
  • Maintained positive, professional attitude in all customer interactions.
  • Demonstrated empathy and patience when interacting with customers to build rapport and trust.

Platinum Agent/Contract Specialist

Diamond Resorts International
Las Vegas
04.2011 - 08.2020
  • Counted and balanced cash drawer at the beginning and end of each shift.
  • Assisted with training and mentoring new team members.
  • Successfully handled escalated calls with patience and understanding.
  • Billing Audits.
  • Ten key.
  • Scanning and Filing.
  • Create Contracts for Timeshare.
  • Run Credits.
  • IRS Taxes.
  • Email Correspondence.

Education

Certificate - Medical Billing and Coding

High Tech
Las Vegas
02.2008 - 12/2008

High School Diploma -

James B. Castle High School
Kaneohe, Hawaii

Skills

  • Process Analysis
  • Data Entry
  • Accuracy and Attention to Detail
  • Independent worker
  • Document Scanning
  • Document processing
  • Data Processing
  • Multi-line phone proficiency
  • Ten Key
  • Microsoft Excel
  • Payment processing
  • Customer relationship management
  • Contract creation
  • Billing inquiries
  • Call management
  • Dispute resolution
  • Cash handling
  • Problem solving
  • Attention to detail
  • Time management
  • Professional demeanor
  • Friendly, positive attitude
  • Microsoft office
  • Teamwork and collaboration
  • Flexible and adaptable
  • Computer skills

References

References available upon request

Timeline

Customer Service Representative

TruGreen
02.2025 - 07.2025

Process Associate

Genpact
03.2024 - 11.2024

Cashier/Dispatch

Sunset Coin
12.2021 - 12.2023

Call Center Representative

Percision Opinion
10.2020 - 11.2021

Platinum Agent/Contract Specialist

Diamond Resorts International
04.2011 - 08.2020

Certificate - Medical Billing and Coding

High Tech
02.2008 - 12/2008

High School Diploma -

James B. Castle High School
Endrina Kepilino