Endrina Kepilino
Rowlett
Summary
Hard worker experienced in problem-solving, service and time management. Aiming to leverage my abilities to successfully fill the role at your company. Reliable worker with excellent communication, time management. A driven and detail-oriented individual with a desire to use analytical and problem-solving skills to meet goals.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
TruGreen
Plano
02.2025 - 07.2025
- Assisted customers with inquiries about lawn care services and products.
- Educated clients on proper lawn maintenance techniques and seasonal practices.
- Managed customer accounts, updating service requests and preferences efficiently.
- Process Payments
- Noted customers account with accurate information
- Schedule lawn services
- Inbound/outbound calls
- Upsale products
Process Associate
Genpact
Richardson
03.2024 - 11.2024
- Receive and respond to inbound customer calls/chats
- Submit Fraud/Non Fraud disputes for credit card
- Managed customer inquiries and resolved issues promptly and efficiently.
- Documented call details accurately in the customer relationship management system.
- Process payments
- Billing inquiries
- Submitted notes/customer interaction
Cashier/Dispatch
Sunset Coin
Las Vegas
12.2021 - 12.2023
- Receive and respond to inbound calls
- Answer and dispatch calls to techs.
- Perform daily drops.
- Performed opening and closing procedures, such as counting vault restocking, and cleaning.
- Excel audits.
- Process W2 for gaming.
- Daily paperwork and Auditing.
- Data Entry.
- Managed large amounts of cash accurately during busy hours in a fast-paced environment.
Call Center Representative
Percision Opinion
Las Vegas
10.2020 - 11.2021
- Proficiently handled high call volumes while maintaining quality service standards.
- Answered calls, left voicemails, and scheduled follow-up calls.
- Used database system to record notes and call information.
- Collecting Data by phone for Health Care Industry
- Managed incoming calls
- Maintained positive, professional attitude in all customer interactions.
- Demonstrated empathy and patience when interacting with customers to build rapport and trust.
Platinum Agent/Contract Specialist
Diamond Resorts International
Las Vegas
04.2011 - 08.2020
- Counted and balanced cash drawer at the beginning and end of each shift.
- Assisted with training and mentoring new team members.
- Successfully handled escalated calls with patience and understanding.
- Billing Audits.
- Ten key.
- Scanning and Filing.
- Create Contracts for Timeshare.
- Run Credits.
- IRS Taxes.
- Email Correspondence.
Education
Certificate - Medical Billing and Coding
High Tech
Las Vegas 02.2008 - 12/2008
High School Diploma -
James B. Castle High School
Kaneohe, HawaiiSkills
- Process Analysis
- Data Entry
- Accuracy and Attention to Detail
- Independent worker
- Document Scanning
- Document processing
- Data Processing
- Multi-line phone proficiency
- Ten Key
- Microsoft Excel
- Payment processing
- Customer relationship management
- Contract creation
- Billing inquiries
- Call management
- Dispute resolution
- Cash handling
- Problem solving
- Attention to detail
- Time management
- Professional demeanor
- Friendly, positive attitude
- Microsoft office
- Teamwork and collaboration
- Flexible and adaptable
- Computer skills
References
References available upon request
Timeline
Customer Service Representative
TruGreen
02.2025 - 07.2025
Process Associate
Genpact
03.2024 - 11.2024
Cashier/Dispatch
Sunset Coin
12.2021 - 12.2023
Call Center Representative
Percision Opinion
10.2020 - 11.2021
Platinum Agent/Contract Specialist
Diamond Resorts International
04.2011 - 08.2020
Certificate - Medical Billing and Coding
High Tech
02.2008 - 12/2008
High School Diploma -
James B. Castle High School