Endry Coello
PINECREST,FL
Summary
Experienced retail worker with a strong background in exceptional customer service and seamless operations. Recognized for reliability and adaptability in fast-paced environments, consistently contributing to team objectives. Proficient in cash handling, customer interaction, and adept at problem-solving to drive successful outcomes.
Overview
13
13
years of professional experience
Work History
Driver
Self-employed
12.2019 - Current
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Demonstrated strong knowledge of geography and local roads for optimal route selection.
Food Delivery Driver
Le Bon Pain
03.2016 - 12.2019
- Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
- Maintained a high level of professionalism throughout interactions with both restaurant staff members and customers.
- Adhered to safety guidelines and traffic regulations, ensuring the safe transport of food items.
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
- Navigated efficiently through various routes for timely food deliveries.
Call Center Representative
Marriott International, Inc.
06.2014 - 03.2016
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
Cashier
Winn Dixie Supermarket
08.2011 - 03.2013
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Built relationships with customers to encourage repeat business.
Education
GED -
Florida Board of Education
Miami, FL01-2011
Skills
- Time Management
- Valid Driver's License
- Customer Service
- Clean Driving Record
- Problem-Solving
- Punctual and Reliable
- Patience and understanding
- Flexible Schedule
- Safety Protocols
- Customer Assistance
- Work Ethic and Integrity
- Cash handling and management
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Interests
- Baking
- Watching Movies and TV Shows
- Music
- I like working with my hands and fixing things
- Video Gaming
Timeline
Driver
Self-employed
12.2019 - Current
Food Delivery Driver
Le Bon Pain
03.2016 - 12.2019
Call Center Representative
Marriott International, Inc.
06.2014 - 03.2016
Cashier
Winn Dixie Supermarket
08.2011 - 03.2013
GED -
Florida Board of Education
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