Endurance Omodeko-Itima
Houston,TX
Summary
Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.
Overview
8
8
years of professional experience
Work History
Front Desk Officer
Lagos Computerized Vehicle Inspection Service (LACVIS)
Lagos, Nigeria
01.2018 - 01.2023
- Perform the job of a front desk by registering vehicle for inspection
- Assist in vehicle inspection at the bay
- Collaborate with the vehicle inspector in the maintenance of the equipment.
- Earned recognition from management for exemplary performance in completing thorough car inspections promptly while maintaining a high degree of accuracy.
- Contributed to a safer community by ensuring inspected vehicles met all safety requirements before returning to the roadways.
- Served as a resource for colleagues seeking advice or assistance on challenging inspection cases.
Duty Room Officer (Cashier)
Anambra Traffic Management Agency (ATMA)
Anambra, Nigeria
01.2016 - 01.2017
- Assist in the release of impounded vehicle after payment which include demurrage
- Perform the job of an accountant by giving accurate record of payment made
- Record keeping of the number of vehicles, bike or tricycle impounded.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Identified and resolved discrepancies and errors in customer accounts.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Direct Sales Executive
Diamond Bank Plc. Awka Nigeria
Awka, Nigeria
01.2015 - 01.2016
- Perform a job of a marketer, that is, going about in search of a client
- Opening and maintaining client accounts and information.
- Drove team revenue totals by bringing in top sales numbers.
- Analyzed competitors' strategies regularly so as to adopt an informed approach while selling products or services.
- Participated in continuous professional development programs, enhancing industry knowledge and staying updated with emerging trends.
- Developed customized sales strategies for individual clients, leading to improved customer satisfaction and retention.
- Exceeded monthly sales targets by implementing effective prospecting techniques and generating leads.
- Negotiated contract terms with clients, securing mutually beneficial agreements that maximized profitability for the company.
- Developed persuasive communication abilities that helped convey the value proposition of offered products or services convincingly.
- Leveraged social media presence effectively for boosting personal branding which led to increased lead generation and sales conversions.
Education
High School Diploma -
M.P.J. Academy of Excellence Houston
Houston, TX07.2023
Skills
- Scheduling appointments
- Guest Relations
- Staff Management
- Report Preparation
- Bookkeeping
- Complaint Management
- Customer Service
Hobbies and Interests
- Creativity, i.e. exploring new things
- Swimming
- Cooking
Timeline
Front Desk Officer
Lagos Computerized Vehicle Inspection Service (LACVIS)
01.2018 - 01.2023
Duty Room Officer (Cashier)
Anambra Traffic Management Agency (ATMA)
01.2016 - 01.2017
Direct Sales Executive
Diamond Bank Plc. Awka Nigeria
01.2015 - 01.2016
High School Diploma -
M.P.J. Academy of Excellence Houston