Shella Mauze
Valley Stream,NY
Summary
Proactive and meticulous Housekeeping Director with over 19 years of experience in the hospitality industry. Proficiencies in inventory control, sales, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation. Director of Housekeeping with a proven track record at Massapequa Center for Rehabilitation and Nursing, adept in budget administration and staff management. Excelled in enhancing employee performance and operational efficiency, achieving significant improvements in cleanliness standards and customer satisfaction. Skilled in training and mentoring, demonstrating exceptional inter-department collaboration and financial management. Hands-on director and team leader dedicated to providing high-quality, efficient housekeeping operations in support of all residents and guests needs. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
23
23
years of professional experience
Work History
Remote Recruiter
FlexJobs
07.2023 - Current
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Monitored recruitment metrics to identify areas for improvement and implemented changes accordingly.
- Implemented sourcing strategies to discover top talent in competitive markets.
- Studied job descriptions and qualifications to determine applicant requirements.
- Increased candidate placements by developing and maintaining relationships with clients and candidates.
- Maintained compliance with federal and state employment laws during entire recruitment process.
Director Of Housekeeping and Central Supply
Massapequa Center For Rehabilitation And Nursing
05.2023 - Current
- 320 beds facility, 8 units and 28 employees.
- Assigned housekeeping staff to specific shifts and assignments based on business requirements..
- Completed schedules, shift reports, and other business documentation.
- Increased employee performance through effective supervision and training.
- Communicated repair needs to maintenance staff.
- Placed orders for housekeeping supplies and guest toiletries.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Maintained professional demeanor by staying calm when addressing unhappy residents and family member
- Placed medication orders for central supply department and oversee Maintenance department when Director is away.
Housekeeping Manager
New York Hilton Midtown
12.2022 - 05.2023
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Completed schedules, shift reports and other business documentation.
- Communicated repair needs to maintenance staff.
- Directed team of 600 personnel in busy hotel with 2000 rooms.
- Managed staff of 200 housekeepers and houseman daily.
- Promoted safety by demonstrating proper operation and training staff on power equipment tools.
- Utilized chemicals and cleaning equipment in accordance with safety protocols and proper operating standards.
- Worked with front desk to respond promptly to all guest requests.
Regional Housekeeping Director
Emory Hospital
07.2022 - 12.2022
- Oversee 6 different urgent care and 2 hospitals. Helping housekeeping staff ready for JACHO (Joint Commission on Accreditation on Healthcare Organizations) and state inspections.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Evaluated Housekeeping Directors performance and developed improvement plans.
- Created and implemented training programs to enhance employee performance.
- Reduced financial discrepancies through accurate management of payroll and bookkeeping processes.
- Maintained controls over expenses and inventory for optimal budget tracking.
- Implemented new cleaning processes and team strategies to reduce necessary man-hours by 50 hours per week.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Regional Director of Housekeeping
Bristal Assisted Living
03.2020 - 07.2022
- Directed team of 12 Housekeeping Directors in Busy Assisted and Independent Living
- Support and trained new Housekeeping Directors in their new role.
- Introduced new operational programs like incentives to increase and boost employee and reduce employee turnover.
- Adhered to safety protocols by enforcing proper equipment usage.
- Created and implemented training programs to enhance employee performance.
- Supervised site investigations, reported issues and escalated those that required further assistance.
- Evaluated Housekeeping Director performance and conveyed constructive feedback to improve skills.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Supervised staff of 300 personnel by implementing company policies, protocols, work rules and disciplinary action.
Director of Housekeeping
Bristal Assisted Living / Encore Luxury Living
09.2017 - 07.2020
- Assigned housekeeping staff to specific shifts and apartments based on abilities and daily requirements.
- Completed schedules, shift reports and other business documentation.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Placed orders for housekeeping supplies and guest toiletries. Maintained controls over expenses and inventory for optimal budget tracking.
- Directed team of 12 personnel in busy independent living with 100 rooms.
- Kept building, entryway glass clean and polished for professional presentation. Common areas bathrooms, bistro, tavern, game room clean.
- Evaluated employee performance and recommended promotions, transfers, dismissals and developed improvement plans.
- Maintained required records of work hours, budgets and payrolls.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Drove continuous commitment to product quality and safety, reducing downtime and overtime with effective budgeting and assignation of talents as well as resources.
Housekeeping Supervisor
Arlo Hotel
01.2016 - 09.2017
- Trained and mentored all new employees to maximize quality of service and performance.
- Drove improvements to workflow and room turnover with hands-on, proactive management style.
- Worked with front desk to respond promptly to all guest requests.
- Directed team of 35 team members in busy hotel with 325 rooms.
- Increased employee performance through effective supervision and training.
- Communicated repair needs to maintenance staff.
- Adhered to safety protocols by enforcing proper equipment usage.
- Completed schedules, shift reports and other business documentation.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
Front Desk Agent /Night Auditor
Holliday Inn Manhattan Financial District
01.2014 - 01.2016
- Welcomed each new arrival guests pleasantly and confirmed reservations and identification. Issued room keys to guests upon check-in and answered questions regarding proper use. Used internal software to process reservations, check-ins and check-outs.
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment and shopping activities.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Took reservations over phone, in person and via computer for guests and provided confirmation information.
- Answered 50 telephone calls on busy day promptly and appropriately handled needs.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Educated guests on hotel security features and instructed on important information regarding safety processes and procedures.
- Confirmed relevant guest information and payment methods to prevent fraud. Collected room deposits, fees and payments.
Housekeeping Supervisor /Assistant Director of Housekeeping
Mount Sinai Hospital
09.2001 - 01.2016
- Complies with JCAHO and DOH regulations in preparation for facility emergency inspection or annual inspection.
- Reviews, analyzes, and evaluates business procedures. Implements policies and procedures that will improve day-to-day operations. Ensures work environments are adequate and safe.
- Oversees manufacturing, purchasing, and sales departments, ensuring each is reaching goals set by departmental and company leadership.
- Increased employee performance through effective supervision and training
- Created and implemented training programs to enhance employee performance
- Evaluated employee performance and developed improvement plans
- Directed team of 50 to 74 people in busy hospital.
Education
Bachelor of Science - Hospitality Management
New City College of Technology
Brooklyn, NY06.2017
Associate of Science - Tourism And Hospitality
Kingsborough Community College
Brooklyn NY06.2004
Certificate - Computer Networking And Telecommunications
Taylor Business Institute
New York, NY06.2001
Skills
- Floor equipment operations
- Sorting and washing laundry
- Budget administration
- Ordering cleaning supplies
- Training and mentoring
- Inter-department collaboration
- Staff Management
- Employee evaluations
- Payroll understanding
- Team Building
- Performance improvements
- Financial Management
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of up to 200 staff members.
- Collaborated with team of 75 people in the opening of new properties Bristal Assisted Living, Encore Luxury Living (Independent living)
- Past 7 consecutive years DOH inspection with zero deficiency.
Timeline
Remote Recruiter
FlexJobs
07.2023 - Current
Director Of Housekeeping and Central Supply
Massapequa Center For Rehabilitation And Nursing
05.2023 - Current
Housekeeping Manager
New York Hilton Midtown
12.2022 - 05.2023
Regional Housekeeping Director
Emory Hospital
07.2022 - 12.2022
Regional Director of Housekeeping
Bristal Assisted Living
03.2020 - 07.2022
Director of Housekeeping
Bristal Assisted Living / Encore Luxury Living
09.2017 - 07.2020
Housekeeping Supervisor
Arlo Hotel
01.2016 - 09.2017
Front Desk Agent /Night Auditor
Holliday Inn Manhattan Financial District
01.2014 - 01.2016
Housekeeping Supervisor /Assistant Director of Housekeeping
Mount Sinai Hospital
09.2001 - 01.2016
Bachelor of Science - Hospitality Management
New City College of Technology
Associate of Science - Tourism And Hospitality
Kingsborough Community College
Certificate - Computer Networking And Telecommunications
Taylor Business Institute
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