Endya Currin
Jonesboro,GA
Summary
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Clinical Representative
Piedmont Henry Hospital
McDonough, GA
12.2023 - Current
- Part Time Position Only
- Developed and maintained relationships with key stakeholders in the healthcare community, including physicians, nurses, pharmacists and hospital administrators.
- Conducted market research to identify customer needs and preferences for products and services.
- Provided product education to health care professionals by delivering presentations at conferences and meetings.
- Prepared reports detailing sales activities, competitor analysis, pricing trends. for management review.
- Maintained detailed records of customer interactions such as orders placed, inquiries received.
- Performed follow-up calls with existing customers to ensure satisfaction with purchased products and services.
- Responded promptly to customer inquiries related to product usage or billing issues via phone or email communication channels.
- Listened to customer needs to identify and recommend best products and services.
- Communicated effectively with clientele to maintain customer satisfaction and loyalty.
- Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
- Answered customers' questions and addressed problems and complaints in person and via phone.
- Collaborated with new customers to give details about company offerings.
Call Center Representative
AT&T
Atlanta, GA
12.2019 - Current
- Part Time Position Only
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Provided accurate information regarding products and services while upselling additional products when appropriate.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Processed orders, forms, applications, and requests accurately and efficiently.
- Maintained records of customer interactions, transactions, comments, and complaints.
- Assisted customers with navigating the company's website to locate desired information or items for purchase.
- Utilized knowledge base to answer inquiries from customers quickly and effectively.
- Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
- Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Analyzed data collected during each call in order to identify trends in customer feedback.
Appeals Analyst
GA Department Of Human Resources
Baltimore, MD
01.2015 - 12.2020
- Researched relevant case law pertaining to specific issues raised in an appeal.
- Attended meetings with management staff concerning policy changes impacting the appeals process.
- Reviewed documents for accuracy and completeness prior to processing appeals.
- Maintained accurate records of all activities related to the appeals process.
- Assisted patients with insurance questions by studying benefits.
- Analyzed information gathered by investigations and reported findings and recommendations.
- Explained loss coverage, assisted policyholders with itemizing damages and coordinated alternative living arrangements.
- Checked into questionable claims, interviewing agents and claimants to resolve errors and omissions
Education
Diploma - Medical Assistant
Everest College - Chicago
Atlanta, GA01-2017
Certification
- Medical Assistant Diploma
- High school Diploma
Timeline
Clinical Representative
Piedmont Henry Hospital
12.2023 - Current
Call Center Representative
AT&T
12.2019 - Current
Appeals Analyst
GA Department Of Human Resources
01.2015 - 12.2020
Diploma - Medical Assistant
Everest College - Chicago
- Medical Assistant Diploma
- High school Diploma
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