Endya Heartence Carter
Slidell,LA
Summary
Involved Aviation Operations Specialist enthusiastically seeking a professional position where talents can be utilized. many years of experience processing flight clearances, alerting crews in emergencies, coordinating flight plans and transmitting weather reports. Coordinating with agencies such as air traffic control, civil engineers, and command posts to ensure the support of airfield management activities.
Skilled Aviation Operations Specialist with comprehensive experience in flight operations, air traffic control, and aviation logistics. Demonstrated strengths include risk management, emergency response planning, and adherence to regulatory compliance standards. Previous roles have resulted in improved operational efficiency, enhanced safety protocols, and streamlined communication between various aviation departments.
Resourceful Telecommunications Operator known for maintaining high productivity and efficiently completing tasks. Possess specialized skills in switchboard operations, emergency response coordination, and technical troubleshooting. Excel in communication, problem-solving, and adaptability, ensuring optimal performance in fast-paced environments.
Qualified Security Officer with experience maintaining safety for campus grounds and facilities. Talented at roving control and entrance control. Successfully remains calm in high-pressure situations and interactions with difficult individuals.
Knowledgeable professional skilled at assisting employees with learning tasks, improving performance and maximizing productivity. Top-notch planner, organizer, and problem-solver. Superb mentorship over many years.
Goal-driven Trainer successful in working with both students and leadership to develop interesting and successful training programs. First-rate problem-solving, program management, and team-building abilities. Bringing many years of experience assessing training needs and conceptualizing training materials.
Forward-thinking professional with deep understanding of resolving customer problems with efficiency and civility. Expert in product issues with dedication to increasing productivity through close analysis of tasks. Proven history of increasing customer satisfaction.
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Resourceful Airport Customer Service Agent known for productivity and efficiency in high-pressure environments. Excel at managing passenger inquiries, ticketing, and boarding processes with speed and accuracy. Specialized skills include conflict resolution, multilingual communication, and advanced computer proficiency. Thrive using strong interpersonal, problem-solving, and organizational abilities to enhance passenger experience and streamline operations.
Goal-oriented professional with extensive experience in dedicated customer service. Remains highly poised, positive and confident to thrive in fast-paced environment. Focused on continual self-improvement to professionally represent company.
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Detail-focused Assistant brings hands-on approach and amazing energy to meet task-based needs. Reliable, quick-paced and team-oriented nature streamlines background operations. Focused comprehension to accomplish projects and multi-task to meet concurrent deadlines and expectations.
Adaptable professional in office and administrative support, known for high productivity and efficient completion of tasks. Specialize in data entry, record management, and customer service, ensuring smooth operational flow. Excel in organization, time management, and communication, utilizing these skills to meet and exceed workplace demands.
Compassionate and intuitive Aide Assistant known for high productivity and efficient task completion. Specialize in patient care, communication, and time management skills vital for assisting healthcare professionals and supporting patients' needs. Excel in empathy, patience, and adaptability, ensuring comfort and trust in caregiving environments.
Reliable professional skilled at coordinating supplies, records and schedules to keep office teams on-task and ready for daily demands. Proficient in using diverse software to produce professional spreadsheets, reports and correspondence. Positive, upbeat and service-oriented attitude toward completing tasks.
Outgoing student pursuing flexible part-time employment with weekend and evening shift options.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Aviation Operations Specialist
GAT Ground Airline Support
Kenner, Louisiana
06.2021 - Current
- Communicated with airline personnel to ensure smooth operational execution.
- Managed ground support operations during aircraft arrivals and departures.
- Assisted in training new staff on safety protocols and service procedures.
- Monitored equipment readiness and reported maintenance needs to supervisors.
- Implemented standard operating procedures for efficient ground handling processes.
- Supported customer service initiatives to enhance passenger experience on-site.
- Collaborated with team members to resolve operational challenges quickly.
- Monitored flight plans for accuracy and compliance with applicable regulations.
- Maintained maps, aeronautical charts and aeronautical published files.
- Investigated incidents or accidents involving aircrafts to determine cause and corrective actions needed.
- Grew revenue by cultivating key partnerships.
- Responded promptly to inquiries from customers regarding flight schedules or any other issues.
- Strengthened traceability, developing organization systems for record, report and agenda distribution.
- Researched new technologies or processes that could improve efficiency in aviation operations.
- Coordinated flight plans and processed local and cross-country flight clearances.
- Assisted in preparation of operation plans and orders and organized visual and instrument flight plans.
- Sustained safety protocol while executing pilot and ground personnel logistics.
- Automated office operations, business group correspondence, acquisition record tracking and data communications.
- Mitigated regulatory risks by obtaining documents, clearances, certificates and approvals from local, state, and federal agencies.
- Reduced process lags, effectively training new entrants on best practices and protocol.
- Constructed, extracted and analyzed statistical projections concerning employment and usage of aircraft.
- Ensured compliance with established policies and procedures related to aviation operations.
- Prepared detailed reports summarizing operational information including fuel consumption, flight times, delays.
- Provided support to aircraft crews regarding operational procedures.
- Reviewed documents such as weather forecasts, airspace restrictions, NOTAMS.
- Performed pre-flight checks on all assigned aircrafts prior to departure.
- Assisted in the development of emergency response plans for dealing with unexpected situations during flights.
- Assisted in the coordination of air traffic control services and communications between pilots and air traffic controllers.
Airport Customer Service Agent
GAT Ground Airline Support
Kenner, Louisiana
06.2021 - Current
- Assisted passengers with check-in processes and boarding procedures.
- Coordinated baggage handling and ensured timely delivery to aircraft.
- Provided exceptional customer service by addressing inquiries and resolving issues.
- Monitored flight schedules and communicated updates to passengers effectively.
- Operated check-in kiosks and ticketing systems for efficient processing.
- Collaborated with security teams to maintain safety protocols at airport facilities.
- Trained new staff on customer service standards and operational procedures.
- Managed lost luggage claims and coordinated with relevant departments for resolution.
- Provided customer service to travelers in the form of answering questions, resolving complaints, and providing directions.
- Greeted passengers upon arrival and departure, providing ticketing assistance and general information.
- Assisted with baggage check-in and tagging for customers.
- Verified identification documents such as passports or driver's licenses.
- Assisted disabled passengers with special needs throughout their travels.
- Ensured accurate completion of passenger documentation such as tickets, boarding passes, customs forms.
- Responded quickly to emergency situations by following appropriate protocols.
- Resolved conflicts between passengers using effective interpersonal skills.
- Monitored airport security checkpoints to ensure compliance with safety regulations.
- Managed communication between airline personnel and customers in a professional manner.
- Performed daily opening and closing procedures in accordance with company standards.
- Coordinated with airlines regarding flight schedules and other travel-related issues.
- Trained new staff members on proper customer service techniques and policies.
- Inspected luggage for prohibited items prior to loading onto aircrafts.
- Processed payment transactions utilizing point of sale systems.
- Operated various computer programs related to customer service operations.
- Scheduled ground transportation for arriving passengers when necessary.
- Provided guidance to passengers regarding available services within the airport terminal complex.
- Maintained cleanliness of assigned work area at all times including counters, floors, walls, windows.
- Built and maintained productive relationships with employees.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Provided clients with assistance in preparing required travel documents and forms.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Coached staff on strategies to enhance performance and improve customer relations.
- Printed itineraries and tickets for passengers each day.
Modeling
Leesa Robinson Agency
Laplace, LA
01.2017 - 02.2025
- For me modeling is apart of everything I have already done in my life such as being in the band or running track, being in different clubs with school I believe modeling is all apart of it. some people say when your modeling, you have to just be about modeling which I feel inaccurate because being in all of those social activities and groups and interacting with all of those people with different personalities sets you where you need to be with modeling because it isn't just taking pictures, or walking a runway, it involves being social. Being able to break out of your shell and being you in front of the camera. Just how you would be with that from a track meet or poetry group, being able not to have to slip up on words, but flow through as if you were having a conversation with a friend and not hide your smile but smile, as if you have seen that crush you want to see. Being comfortable with who you are no matter what skin color you are or where you're from, or even what you may have been told growing up. Being comfortable with yourself wanting to dance and laugh put smiles on the faces of others, which just allows yours to get bigger and brighter. Being that person is who I am, or at least what I am trying to be. This is me Endya Heartence Carter, a young lady with goals and ambitions, who loves to laugh and smile who sometimes puts the wants of others in front of hers, or try to do things to please others or make them happy. Joining something bigger than myself knowing I may be terrified, but knowing I won't stop because I want to see others be proud of me. Proud to see me as their daughter, sister, or friend, it's just me I come with flaws like anyone else. I'm not perfect, I don't try to be because being perfect isn't human. To me, trying to be perfect is an imperfection, I just want to continue being me, and doing the things I love to do. I have done a variety of Photo Shoots & participated in 1 Runway show.
- Analyzed large datasets using advanced statistical techniques such as regression modeling or factor analysis.
Hostess
Creole Cuisine
New Orleans, LA
09.2019 - 07.2021
- I am in charge of greeting each potential customer outside of the restaurant explaining the menu and our different options for their pleasing of taste I also am in charge of coordination of each and every guest that steps foot into the restaurant I place an individual or couple at the table to their liking as well as this server I keep the balance for the restaurant as far as customers go anything else needed throughout the restaurant that is needed such as bussing tables, or rolling silverware I get done to help things go a flow
- Greeted guests warmly and ensured a positive first impression.
- Managed reservation system to optimize seating arrangements efficiently.
- Assigned tables to servers based on guest needs and server availability.
- Collaborated with kitchen staff to communicate special requests and dietary restrictions.
- Maintained cleanliness and organization of the host stand area.
- Assisted in training new host team members on procedures and service standards.
- Handled guest inquiries and resolved concerns with professionalism and care.
- Supported special events by coordinating seating plans and guest flow management.
- Greeted guests warmly upon arrival, seating them promptly.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Created an enjoyable atmosphere by engaging in friendly conversation with guests.
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
- Built positive relationships with other front-of-house and kitchen staff.
- Maintained a clean and organized dining area.
- Demonstrated strong interpersonal skills when interacting with customers.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Assisted servers in bussing tables when needed during busy periods.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Performed light cleaning duties, such as wiping down tables or sweeping floors.
- Assisted in preparing the restaurant for opening and closing shifts.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Answered phones promptly to record and confirm reservations.
- Monitored dining area to assess server capacity and estimate wait times.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Managed guest expectations by relaying information regarding hours, wait times, and specials.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Provided menus to customers and answered questions regarding menu items.
- Tracked seated guests and available seating using computer-based and mobile reservation software.
- Checked dining and serving areas to verify proper cleanliness and readiness for guests.
- Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
- Performed regular restroom checks to restock supplies and handle minor cleaning.
- Took beverage orders and served drinks during peak meal times.
- Accurately recorded customer information into reservation system.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
Building Monitor
S.E.A.L Security
New Orleans, LA
08.2020 - 06.2021
- My job requirements required me as the building safety monitor to take on the roll as the building security, taking temperatures of the residents and carrying out task of patrolling the building, maintaining shift reports, checking in every 30 minutes and providing information and security to the residents of the building as well as taking on any task provided by the property manager of the post I was located at
- Monitored premises to ensure safety and security for all occupants.
- Conducted regular inspections to identify potential hazards and security breaches.
- Assisted emergency responders during incidents and ensured effective communication.
- Managed access control systems to regulate entry for authorized personnel only.
- Collaborated with team members to address security concerns promptly and effectively.
- Reported incidents and anomalies to management for further investigation.
- Trained new staff on security protocols and emergency procedures for compliance.
- Maintained accurate records of daily activities, incidents, and visitor logs for review.
- Identified areas needing improvement in terms of security procedures.
- Performed vehicle and foot patrols of building's premises to verify locked and secured gates.
- Prepared incident reports after responding to an incident on site.
- Ensured all visitors followed safety protocols and signed in with security office.
- Checked building access points for any unauthorized personnel.
- Patrolled the premises regularly to maintain order and prevent vandalism.
- Assisted with evacuation drills to ensure preparedness for emergencies.
- Operated detection devices to screen individuals and prevent passage of prohibited articles.
- Inspected fire control equipment and boiler room equipment to verify optimum and proper performance.
- Provided support during special events by managing crowds, checking tickets.
- Enforced building regulations, such as noise levels and smoking restrictions.
- Verified that all doors were locked before leaving each shift.
- Responded promptly to alarms or calls for help from staff members or guests.
- Warned patrons and visitors of rule violations and infractions to prevent and resolve disrupting activities.
- Exercised client loss prevention by conducting random physical searches and monitoring security system cameras.
- Contacted fire and police departments to report cases of emergencies, fires and unauthorized persons.
- Coordinated with vendors regarding deliveries, repairs, and services provided on-site.
- Maintained daily logs of activities related to security operations at the facility.
- Inspected fire extinguishers, emergency exits, and other safety equipment.
Cashier/Customer Service
Wendy's
New Orleans, LA
05.2018 - 09.2019
- Hi my name is Endya Carter and I worked at Wendy's as a cashier. I worked front cashier my job was to order taking, collect money, prepare the food for dine in or take, fix the customer beverage and also make sure the dining are and restroom stay clean and in order. Throughout my time working at Wendy's I have gotten great reports from customers that they have posted on the Wendy's website and from the GM as well as her manager on occasions when he comes in to Wendy's. I value any job I work this is why I give a 100% to whatever I maybe doing. Working cashier has displayed my great communication skills and customer service, making sure I put each and every customer first.
- Processed customer transactions efficiently and accurately using point-of-sale systems.
- Provided exceptional customer service by addressing inquiries and resolving issues.
- Maintained cleanliness and organization of the dining area and service counters.
- Collaborated with team members to ensure smooth restaurant operations during peak hours.
- Assisted in training new cashiers on procedures and customer service standards.
- Managed cash drawer, balancing receipts at the beginning and end of shifts.
- Upsold menu items to enhance customer dining experience and increase sales potential.
- Followed health and safety guidelines to ensure a safe environment for customers and staff.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
Education
High school diploma - Criminal Justice/Psychology
Delgado Community College
Neworleans, LA 08.2021 - 05.2024
Skills
- Customer Service
- Food Service
- Crew Member
- Communications
- Multi-Tasking
- Compute
- Computer
- Cashiering
- Time Management
- Typing
- Host/Hostess
- Busser
- Restaurant Experience
- Cleaning Experience
- Food Preparation
- Guest Services
- OpenTable
- Guest Relations Experience
- Banquet Experience
- POS
- Cash Handling
- Upselling
- Sales Experience
- Serving Experience
- Event Planning
- Kitchen Experience
- Retail Sales
- Administrative Experience
- Pricing
- Property Management
- Security
- Teaching
- Teacher coaching
- Writing Skills
- Leadership
- Flight operations
- Regulatory compliance
- Safety protocol implementation
- Customer relationship management
- Conflict resolution
- Incident investigation
- Training and development
- Effective communication
- Attention to detail
- Problem solving
- Team collaboration
- Process improvement
- Aviation safety
- Weather report interpretation
- Weather report posting
- Flight clearance
- Airport security
- Flight scheduling
- Dispatching
- Flight log maintenance
- Technical communication
- Reliability
- Security regulations
- Self motivation
- Radio communication
- Record keeping
- Flight dispatching
- Written communication
- Crisis management
- Teamwork
- Problem-solving
Certification
Driver's License, 11/01/20, Present
Assessments
- Customer Service Skills, Proficient, 09/01/18
- Building relationships for childcare providers, Completed, 01/01/21
- Customer focus & orientation, Highly Proficient, 08/01/19
- Work style: Reliability, Familiar, 06/01/19
- Customer service, Proficient, 08/01/20
- Call center customer service, Completed, 08/01/20
- Clinical judgment, Completed, 12/01/20
- Work style: Conscientiousness, Expert, 12/01/20
- Work style: Conscientiousness, Highly Proficient, 01/01/21
- Sales skills, Completed, 09/01/20
- Security guard skills, Familiar, 08/01/20
Work Preference
Work Type
InternshipFull TimePart TimeContract WorkLocation Preference
RemoteHybridOn-SiteTimeline
High school diploma - Criminal Justice/Psychology
Delgado Community College
08.2021 - 05.2024
Aviation Operations Specialist
GAT Ground Airline Support
06.2021 - Current
Airport Customer Service Agent
GAT Ground Airline Support
06.2021 - Current
Building Monitor
S.E.A.L Security
08.2020 - 06.2021
Hostess
Creole Cuisine
09.2019 - 07.2021
Cashier/Customer Service
Wendy's
05.2018 - 09.2019
Modeling
Leesa Robinson Agency
01.2017 - 02.2025