Talented Manger in the financial industry with 10+ years experience. Ambitious banking professional extensively trained in bank leadership, fraud awareness and teller operations. High skilled in cultivating and leading high-performance teams focused on exceeding business objectives.
Overview
15
15
years of professional experience
Work History
Manager/Officer
Products And Services- Regions Bank
Memphis, TN
12.2012 - Current
Assessed employee performance and developed improvement plans.
Resolved escalated customer issues and boosted retention rates by 20%.
Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
Managed CRM database, including troubleshooting, maintenance, updates and report generation.
Manager/Officer
Electronic Banking Department- Regions Bank
11.2010 - 12.2012
Enhanced contact center production rates by handling staff conflicts, evaluations, hiring/termination processes, coaching employees on company protocol and payroll operations.
Protected company assets with strategic risk management approaches.
Recruited, interviewed, hired and trained 100+ employees and implemented mentoring program to promote positive feedback and engagement. Led team of 50 staff.
Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
Electronic Banking Technician
Regions Bank
Memphis, TN
06.2008 - 06.2010
Processed over 30 support requests received daily for technical assistance on wide range of issues related to online banking software.
Demonstrated professionalism and courtesy with customers while working to resolve complaints, problems or respond to questions.
Retained existing clients and developed new accounts by extending high quality and efficient support service.
Delivery Solution Owner at Standard Bank - Transactional Products And ServicesDelivery Solution Owner at Standard Bank - Transactional Products And Services