Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shaunna Askew

Memphis,Tennessee

Summary

Talented Manger in the financial industry with 10+ years experience. Ambitious banking professional extensively trained in bank leadership, fraud awareness and teller operations. High skilled in cultivating and leading high-performance teams focused on exceeding business objectives.

Overview

15
15
years of professional experience

Work History

Manager/Officer

Products And Services- Regions Bank
Memphis, TN
12.2012 - Current
  • Assessed employee performance and developed improvement plans.
  • Resolved escalated customer issues and boosted retention rates by 20%.
  • Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
  • Managed CRM database, including troubleshooting, maintenance, updates and report generation.

Manager/Officer

Electronic Banking Department- Regions Bank
11.2010 - 12.2012
  • Enhanced contact center production rates by handling staff conflicts, evaluations, hiring/termination processes, coaching employees on company protocol and payroll operations.
  • Protected company assets with strategic risk management approaches.
  • Recruited, interviewed, hired and trained 100+ employees and implemented mentoring program to promote positive feedback and engagement. Led team of 50 staff.
  • Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.

Electronic Banking Technician

Regions Bank
Memphis, TN
06.2008 - 06.2010
  • Processed over 30 support requests received daily for technical assistance on wide range of issues related to online banking software.
  • Demonstrated professionalism and courtesy with customers while working to resolve complaints, problems or respond to questions.
  • Retained existing clients and developed new accounts by extending high quality and efficient support service.

Education

High School Diploma -

Princeton High School
Cincinnati, OH
05.1992

Skills

  • Finance
  • Communication skills
  • Problem solving skills
  • Client service
  • Knowledgeable in CRM
  • Quality control

Timeline

Manager/Officer

Products And Services- Regions Bank
12.2012 - Current

Manager/Officer

Electronic Banking Department- Regions Bank
11.2010 - 12.2012

Electronic Banking Technician

Regions Bank
06.2008 - 06.2010

High School Diploma -

Princeton High School