Eneas Angel Garcia
Yuma,AZ
Summary
Proven leader and skilled communicator, adept in de-escalation techniques and emergency response, I significantly enhanced safety and efficiency at the Arizona Department of Corrections. My expertise in surveillance and relationship management fostered a safer environment, achieving a notable reduction in contraband. Trained in correctional facility procedures, my approach blends firm policy enforcement with compassionate inmate support,
Highly motivated and hardworking individual with 2 years of experience in the restaurant industry and approximately 1 year of experience as a correctional officer, seeking to leverage my skills and dedication to serve as a Border Patrol Agent. With a proven track record of dedication and hard work in both the restaurant industry and as a correctional officer, I have developed strong skills in communication, problem-solving, and maintaining security. My experience in high-stress environments has equipped me with the ability to remain calm and effective under pressure. I am highly motivated to serve and protect my community, and I am eager to bring my skills and dedication to the role of a Border Patrol Agent.
Overview
2024
2024
years of professional experience
Work History
Correctional Officer
Arizona Department of Corrections
- Administered drug tests to inmates.
- Responded to emergency situations and de-escalated hostile confrontations.
- Documented inmate behavior and activities in logbooks.
- Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
- Supported mental health initiatives for inmates by connecting them with appropriate resources and services within the facility.
- Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Ensured compliance with all applicable federal, state, and local laws, regulations, and policies governing correctional facilities.
- Received and accounted for personal possessions and determined inmate work assignments.
- Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
- Assisted medical staff in distributing medications to inmates efficiently while securely handling sensitive materials.
- Established positive working relationships and maintained boundaries with resident offenders.
- Made rounds at specified intervals and conducted head counts and roll calls.
- Prepared reports to document incidents and violations.
- Assisted in intake and release of inmates.
- Enforced rules and regulations to maintain order among inmates.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Monitored surveillance equipment to detect and prevent unauthorized activities.
- Cultivated positive relations with inmates, reducing tensions and promoting safer environment.
- Improved compliance with state and federal regulations by updating and enforcing facility policies.
- Oversaw visitation sessions, maintaining order and ensuring safety of all parties involved.
- Facilitated effective emergency response drills, preparing staff for potential crises.
Cashier Team Lead
Burger King
10.2022 - 01.2024
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Worked with floor team and managers to meet wide range of customer needs.
- Increased customer loyalty and retention.
- Assisted customers by answering questions and fulfilling requests.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Processed both cash and card purchases and returns.
- Helped customers complete purchases, locate items, and join reward programs.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
- Developed strong relationships with repeat customers through friendly service interactions.
- Trained team members on cash register operation and cash handling.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Handled cash with high accuracy and took care to check bills for fraud.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Communicated with customers and team members to solve problems.
- Collaborated with management to develop strategies for improving the overall shopping experience.
Education
Diploma -
Kofa High School
Yuma, AZ05.2023
Skills
- First Aid Training
- Emergency Response
- De-Escalation Techniques
- Conflict resolution skills
- Mental health awareness
- Correctional facility procedures
- Policy Enforcement
- Restraint Techniques
- Safety and security enforcement
- Self-defense tactics
- Search and seizure procedures
- Observation
- Surveillance
- Contraband Seizure
- Safety
- Stress Tolerance
- Relationship building and management
- Weapons training
- Prisoner Transport
- Substance Abuse Knowledge
- Crisis intervention training
- Suicide Prevention
- Gang Awareness
- Search Procedures
- State and federal laws knowledge
- File and record maintenance
- Evidence Preservation
- Criminal Justice
- Physical Fitness
- Excellent problem solver
- Ethical standards of conduct
- Radio communication
- Time Management
- Multitasking
- Written Communication
- Incident Reporting
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Cashier Team Lead
Burger King
10.2022 - 01.2024
Correctional Officer
Arizona Department of Corrections
Diploma -
Kofa High School
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