ENEDA KOZMAI
Saugus,Massachusetts
Summary
Competitive individual with extensive background in Sales and Account managment in retail environments. Talented decision-maker with dynamic personnel management and coaching skills.
Overview
6
6
years of professional experience
Work History
Head Of Sales
Northwind
Tirana
11.2021 - 10.2023
- Achieved a 300% revenue increase over four years by building and overseeing a strong sales organization, developing strategic business plans, and implementing effective sales commission structures.
- Guided and developed over 100 sales representatives, enhancing their professional growth and organizational effectiveness through effective interpersonal skills and leadership.
- Established clear KPIs and policies, leveraging QA teams and CRM tools to analyze and improve performance, thereby strengthening customer relationships and building trust.
Account Executive
Northwind
Tirana
10.2019 - 11.2021
- Managed service operations, introduced efficient reporting systems, and standardized SOPs to enhance operational efficiency.
- Achieved a 7% increase in customer retention through proactive feedback initiatives and streamlined operational processes.
- Produced comprehensive sales reports and collaborated closely with IT to automate processes, improving overall efficiency and effectiveness.
Enterprise Sales Executive
Local web
Milan
05.2018 - 10.2019
- Designed and implemented outreach strategies, overseeing the entire sales cycle to consistently exceed quotas by 50%.
- sales cycle to consistently exceed quotas by 50%.
- Sourced and qualified leads, delivered personalized presentations by interacting with customers and building strong relationships
Telemarketing Team Leader
CCL
Tirana
05.2017 - 05.2018
- Managed a team of 15 in the call center, providing coaching and achieving team goals through effective leadership.
- Achieving team goals through effective leadership.
- Worked collaboratively with HR to develop training policies that
- Boosted team morale and contributed to overall success.
Universal Banker
Salem Five Bank
Boston
- Cultivating strong client relationships and delivering tailored financial guidance with clear communication and interpersonal skills.
- Identifying and promoting additional banking products to meet the needs of local businesses, leveraging market dynamics and product offerings.
- Ensuring precision and compliance in executing a variety of transactions, demonstrating attention to detail and adherence to company policies and procedures.
- Staying current on industry trends and regulatory developments to adapt strategies effectively and maintain a positive working environment
Education
bachelor degree Social Worker -
University of Tirana
Skills
- Positive Attitude
- Relationship Building
- Supportive
- Friendly
- Determined
- Client Engagement
- Build Lasting Relationships
Languages
- Albanian (fluent)
- English (fluent)
- Italian (fluent)
- Spanish (fluent)
Timeline
Head Of Sales
Northwind
11.2021 - 10.2023
Account Executive
Northwind
10.2019 - 11.2021
Enterprise Sales Executive
Local web
05.2018 - 10.2019
Telemarketing Team Leader
CCL
05.2017 - 05.2018
Universal Banker
Salem Five Bank
bachelor degree Social Worker -
University of Tirana
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