Enedelia Galvan
San Antonio,TX
Summary
To achieve a challenging and respective position with a customer service-oriented organization where my work experience and job qualities will be executed. My strong front office qualities in the field of healthcare will assist me in performing the job in best way.
Medical support professional with comprehensive experience in back office functions, ensuring smooth clinical operations and accurate documentation. Known for reliability and adaptability in dynamic environments, fostering collaborative team atmosphere. Expertise in patient communication, medical record handling, and adherence to healthcare protocols.
Overview
19
19
years of professional experience
Work History
Back Office Medical Assistant
Wellmed Medical Group
04.2022 - 03.2025
- Administered injections and vaccinations, ensuring adherence to safety protocols and guidelines.
- Managed electronic health records, maintaining accuracy and confidentiality of patient information.
- Assisted in patient intake, documenting medical histories and vital signs efficiently.
- Coordinated appointment scheduling, optimizing physician's calendar for improved patient flow.
- Educated patients on treatment plans and medication usage, enhancing compliance and understanding.
- Trained new staff on clinic procedures and best practices, fostering a collaborative team environment.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
Seven Oak’s Woman’s
07.2021 - 02.2022
- Greet visitors or callers. Handle their inquiries or direct them to the appropriate persons according to their needs. Complete forms in accordance with company procedures. Schedule and confirm appointments well. Take care of the no shows.. Collect copayments as well as coins or deductible. Collect all bad debts and balances.
Front Office Receptionist
Institute For Womens Health
03.2013 - 07.2021
- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
- Coordinated appointment scheduling for multiple departments, optimizing staff availability.
- Implemented visitor management system, enhancing security and tracking of guests.
- Trained new reception staff on procedures, improving onboarding efficiency and team performance.
Back/Front Office Medical Assistant
Dr. Martin Wiesenthal Internal Medicine
12.2005 - 03.2013
- Accountable for patient check-in by pulling charts, verifying data, and organizing paperwork. Completed intakes, including measuring vital signs and documenting symptoms in preparation for their visit. Educated patients on prescribed medications, treatments, and procedures. Collected laboratory and x-ray reports, hospital notes, and other pertinent data in preparation for their visit. Maintained and cleaned medical equipment via aseptic technique. Maintained and protected patient’s medical and personal information. Supported staff by answering phones and preparing supply orders. Documented patient’s specimens and tests accurately and verifying with two patient identifiers. Recorded patients' medical history, vital statistics, and test results in medical records. Gathered information from patients, processed registration paperwork, and collected payments. Assisted patients telephonically and in-person to resolve various billing and scheduling issues. Prepared for upcoming appointments by printing patient information and forms. Checked out Patients and scheduled return appointments as defined by the attending physician.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Implemented process improvements that reduced patient wait times while maintaining high service quality.
- Performed medical records management, including filing, organizing and scanning documents.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
Education
High School Diploma -
John Jay High School
San Antonio, TX01.1998
Medical assistant - Medical Assistant
San Antonio College of Medical And Dental
San Antonio, TX12-2005
Skills
- HIPAA Compliance
- Appointment Scheduling
- Multitasking
- Insurance Verification
- Payment Processing
- Patient Relations
- Microsoft Office
- Strong Communication
- Bilingual
- EMR
- 60 WPM
- Customer Service
- Leadership
- Positive Thinker
- Administrative skills
- Problem Solver
- Patient care
- Electronic health records
- Appointment scheduling
- Medical history documentation
- Infection control protocols
- Diagnostic testing assistance
- Vital signs measurement
- Injection administration
- EKG performance
- Phlebotomy techniques
- Patient education
- Staff training
- Medical equipment maintenance
- Insurance verification
- Process improvement
- Compliance with safety regulations
- Communication skills
- Team collaboration
- Customer service
- Injections administration
- Vital signs monitoring
- HIPAA compliance
- Medication preparation
- Clinical documentation
- Patient scheduling
- Laboratory specimen collection
- Patient care coordination
- Medical office procedures
- Wound care assistance
- Appointment setting
- Referral coordination
- Reliable team player
- Direct patient care
- Patient-focused care
- Compassionate
- Maintaining confidentiality
- Professionalism and ethics
- Vital sign monitoring
- CPR
- Adaptable
- Insurance authorizations
- Immunization administration
- Electronic medical records
- Data entry
- Patient triage
- Phlebotomy
- Conflict resolution
Leadership
Dedicated professional with demonstrated strengths in customer service, time management, and accountability. Proficient in troubleshooting and problem solving. Excellent verbal and written communication skills. Strong background cultivating positive relationships with peers and exceeding goals.
Languages
Spanish
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Back Office Medical Assistant
Wellmed Medical Group
04.2022 - 03.2025
Seven Oak’s Woman’s
07.2021 - 02.2022
Front Office Receptionist
Institute For Womens Health
03.2013 - 07.2021
Back/Front Office Medical Assistant
Dr. Martin Wiesenthal Internal Medicine
12.2005 - 03.2013
High School Diploma -
John Jay High School
Medical assistant - Medical Assistant
San Antonio College of Medical And Dental