Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Enedelia Garza

Pasadena

Summary

Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Office Manager

Servpro
09.2008 - 05.2010


  • Created, maintained and updated filing systems for paper and electronic documents.
  • Updated reports, managed accounts, and generated reports for company database.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Coordinated special projects and managed schedules.
  • Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Established team priorities, maintained schedules and monitored performance.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Identified and communicated customer needs to supply chain capacity and quality teams.

Regional Supervisor

Fast Money Group
01.2006 - 07.2008
  • Generated weekly reports detailing KPIs and operational data.
  • Directed training, promotions and employee motivation to minimize turnover and maximize productivity.
  • Oversaw initiatives to drive success in revenue, customer acquisition and cost-reduction objectives.
  • Implemented, updates and enforced company policies for standardized operations.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Monitored workflow to improve employee time management and increase productivity.
  • Maintained compliance with company policies, objectives, and communication goals.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Conducted routine inspections to check quality and compliance with established specifications.
  • Open new branches all over USA.

Restoration Supervisor

C & B Services
04.2001 - 06.2006
  • Inspected damaged properties and contents to prepare job action plan.
  • Cleaned and restored interiors of homes damaged by fire, water or smoke, using commercial cleaning equipment.
  • Placed fans and dehumidifiers in strategic room locations to remove moisture from carpet, air and upholstery.
  • Worked safely in disaster environment by adhering to company and quality procedures.
  • Leveraged latest techniques and equipment to complete damage mitigation and restoration to highest standards.
  • Sprayed and fogged upholstery, carpets and accessories with conditioners, protectors, deodorizers and disinfectants.
  • Collected payments and discussed results of work with customers.
  • Designed and conducted research to contribute meaningful information to restoration field.
  • Lifted and shouldered heavy objects and worked long hours in variable weather conditions.
  • Completed tear-down of existing structures and prepared for new constructuction.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.

Education

High School Diploma -

Centro De Estudios Universitarios
Monterrey,Mexico
12.1999

Skills

  • Sorting and Labeling
  • Customer Relations
  • Report Writing
  • Travel Coordination
  • Project Management
  • Workflow Planning
  • Information Protection
  • Excellent Multitasking Abilities
  • Volunteer Relations
  • Calendar Management
  • Training and Development
  • Administering Payroll
  • Accounts Payable and Receivable

Certification

CNA- Certified Nurse Assistance.

Languages

Spanish
Native or Bilingual

Timeline

Office Manager

Servpro
09.2008 - 05.2010

Regional Supervisor

Fast Money Group
01.2006 - 07.2008

Restoration Supervisor

C & B Services
04.2001 - 06.2006

High School Diploma -

Centro De Estudios Universitarios

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Enedelia Garza