Enedina Cabrera
Hayward,CA
Overview
10
10
years of professional experience
Work History
Client Service Representative
Pacific Veterinary Emergency And Specialty Hospital
05.2022 - Current
- Streamlined financial operations by collecting various payment types, as well as entering client, patient and financial data into system
- Securely upload medical records, imaging and lab work to patient file
- Delivered excellent client care by maintaining clear communication with Veterinarians and Technician team
- Exhibited attentiveness and compassion by working with clients in various emotional states
- Built sustainable client relationships by applying strong attention to detail
- Received and responded to high-volume incoming emergency calls and emails in a timely manner
Emergency Department Coordinator
OakVet Animal Specialty And Emergency Hospital
01.2020 - 05.2022
- Streamlined day-to-day Emergency department operations to ensure quality of care
- Assisted with medication refills, patient discharges and patient nursing updates
- Presented financial treatment plans to prospective clients and assisted with any questions or concerns
- Operated as primary liaison on Emergency floor and overlooked departmental client communication
- Provided administrative support such as preparing correspondence, scheduling appointments and managing calendars as needed
Financial Service Coordinator
VCA Bay Area Veterinary Specialty Hospital
11.2016 - 12.2020
- Presented treatment care plans by explaining procedures, diagnostics, advanced imaging and medications
- Delivered quick and excellent services by answering multiple line phone calls and transferring inquiries to correct departments
- Clarified invoices and company policies
- Recorded details of client inquiries and followed up accordingly
- Ensured that all financial transactions were accurately recorded in accordance with company policy and procedures
- Provided excellent customer service by answering phones promptly and scheduling appointments as needed
Pet Care Specialist and Cashier
Petsmart
11.2013 - 12.2016
- Prepared accurate records of payment transactions by ringing up merchandise items
- Gained customer satisfaction by addressing customers' questions and concerns
- Taught pet owners how to care for pets, manage behaviors and maintain proper nutrition
- Monitored pets for signs of distress, injury and illness
- Helped potential adopters navigate processes, completed paperwork and assessed suitability for animal care
- Achieved desired organizational goals by working as a team and assisting other departments as needed
Skills
- Software Expertise (Microsoft Office, Word, Excel)
- Operating System Proficiency (MacOS, Windows 10)
- Communication Tools (Teams, Zoom)
- Software (Cornerstone, EzyVet, Smartflow)
Timeline
Client Service Representative
Pacific Veterinary Emergency And Specialty Hospital
05.2022 - Current
Emergency Department Coordinator
OakVet Animal Specialty And Emergency Hospital
01.2020 - 05.2022
Financial Service Coordinator
VCA Bay Area Veterinary Specialty Hospital
11.2016 - 12.2020
Pet Care Specialist and Cashier
Petsmart
11.2013 - 12.2016