Enedina Cabrera
Dublin,CA
Overview
9
9
years of professional experience
Work History
Case Worker
HIVELY
10.2023 - Current
- Under general supervision, investigate requests for public assistance and establish legal provisions, policies and procedures to determine the eligibility and need of applicants
- Conduct annual Recertifications and request documents for verification
- Understand and explain Subsidy Child Care Programs to parents and educate on eligibility and need according to state regulations
- Meet programmatic compliance project deadlines and implement policy changes as needed
- Maintain a caseload of 150 families monthly
- Actively work with Resource and Referral Counselors to assist families needing childcare referrals
- Complete mandated reporter trainings.
Emergency Receptionist
Pacific Veterinary Emergency and Specialty Hospital
05.2022 - Current
- Triage active emergencies, schedule specialty appointments/surgeries
- Process end-of-life paperwork with clients
- Exhibit attentiveness and compassion by working with clients in various emotional states
- Manage incoming client communications via email, text messages, phone calls and in person
- Optimize client satisfaction, wait times and emergency room utilization by circulating the hospital and checking in with clients and emergency care team
- Provide medical updates to clients
- Collect payments and process pet insurance claims
- Complete end of day comprehensive summary of daily transactions.
Financial Service Coordinator
VCA Bay Area Veterinary Emergency and Specialty Hospital
11.2016 - 05.2022
- Create and present financial estimates to clients and explain treatment procedures, surgeries, diagnostics and medications
- In depth knowledge of veterinary medicine, animal behavior and hospital protocols
- Coordinate workflow between clients and the clinical team
- Accurately record details of all client inquiries
- De-escalate situations with clients regarding costs, treatment options and any miscommunications/misunderstandings
- Practice safe animal handling/restraint and infectious disease protocols
- Triage, discharge and fill prescription medications.
Pet Care Associate
PETSMART
06.2015 - 11.2016
- Preform all aspects of point-of-sale service, e.g
- Cash sales, credit and check sales, and returns/exchanges
- Demonstrate a high level of interest in the welfare, health and proper handling of all animals
- Responsible for implementing animal husbandry, enrichment and operant conditioning protocols
- Conduct inventory checks and assist customers with pet care information and products.
Timeline
Case Worker
HIVELY
10.2023 - Current
Emergency Receptionist
Pacific Veterinary Emergency and Specialty Hospital
05.2022 - Current
Financial Service Coordinator
VCA Bay Area Veterinary Emergency and Specialty Hospital
11.2016 - 05.2022
Pet Care Associate
PETSMART
06.2015 - 11.2016
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