Enedina Hayes
Louisville,KY
Summary
Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature.
Versatile Housekeeping Supervisor working with diverse staff. Building rapport and team collaboration. Bilingual individual with strong attention to detail.
Knowledgeable housekeeping management professional familiar with hotel operations, cleaning procedures and health and safety regulations.
Deadline-driven Housekeeping Supervisor focused on turning over rooms for efficient, cost-effective operations 2 years in field managing housekeeping teams. Experience working in mid-range hotels with primarily business traveler guests.
Skilled Housekeeping Supervisor adept at managing services of495 room hotel with high marks for efficiency. Enthusiastic about meeting challenging demands in high-volume environments.
Dedicated Housekeeping Supervisor offers background in housekeeping and great organizational skills. Ready to tackle jobs of every size, maintain team professionalism and reliably uphold top quality standards. History of successfully managing supplies and team assignments.
Confident leader experienced in janitorial work. Motivates, trains and manages team to meet expectations every day. Knowledgeable about chemical handling, safety and cleaning procedures.
Enthusiastic Housekeeping Supervisor eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of assignments. Motivated to learn, grow and excel in Hospitality
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Reliable employee seeking Housekeeping Supervisor position. Offering excellent communication and good judgment.
Hardworking and passionate job seeker with strong organizational skills eager & ready to help team achieve company goals.
Overview
26
26
years of professional experience
Work History
Housekeeping Supervisor
Hyatt Regency Cincinnati (Davidson Hospitality)
Cincinnati , OH
04.2021 - 09.2022
- Communicated repair needs to maintenance staff.
- Worked with front desk to respond promptly to all guest requests.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Placed orders for housekeeping supplies and guest toiletries.
- Adhered to safety protocols by enforcing proper equipment usage.
- Increased employee performance through effective supervision and training.
- Completed schedules, shift reports and other business documentation.
- Evaluated employee performance and developed improvement plans.
- Drove improvements to workflow and room turnover with hands-on, proactive management style.
- Directed team of 30 personnel in busy hotel with 491 rooms.
- Improved process efficiency through effective inventory control in alignment with client standards.
- Created and implemented training programs to enhance employee performance.
- Introduced new operational programs like incentives to increase company loyalty and reduce employee turnover.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Managed laundry sorting, washing, drying and ironing.
- Kept building entryway glass clean and polished for professional presentation.
Stocker
Ross
Newport , KY
01.2021 - 04.2021
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Performed inventory control, such as counting and stocking merchandise.
- Greeted customers and directed to requested products.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
Buildings and Grounds Senior Lead
San Diego Zoological
San Diego, CA
04.1996 - 04.2020
- Maximized efficiency by removing safety hazards and debris from work areas.
- Monitored operating machinery to assess progress, adjust settings and maintain desired tension and speeds.
- Built strong relationships with customers through positive attitude and attentive response.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Led team of 100 members while providing exceptional customer service.
- Facilitated training for associates through daily coaching and regular performance appraisals.
- Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
- Positioned as go-to person for up to80 staff members, troubleshooting complex administrative and training issues promptly.
- Participated in cross-functional team-building activities.
- Assisted management with new hire processing and existing training programs.
- Coordinated weekly meetings for internal and external groups.
- Molded team and embraced change to adapt within dynamic market.
- Provided constructive criticism regarding quality assurance on collections team phone calls.
- Planned, managed and directed daily board operations to increase revenue and reduce costs through P&L analysis.
Warehouse Associate
Amazon
Hebron, KY
04.2020 - 09.2020
- Worked safely around moving machinery.
- Prepared orders for shipment by systematically picking, packing and labeling merchandise.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
Education
Bachelor Of Applied Science - Business
Independence University
Salt Lake City, UT04.2020
Associate Of Applied Business - Business Administration And Management
Career College of San Diego
San Diego, CA10.2014
Skills
- Enforcing Safety Protocols
- Cross-Department Collaboration
- Ordering Cleaning Supplies
- Inventory Restocking
- Personnel Problem Management
- Maintenance and Repair Leadership
- Employee Work Scheduling
- Chemical Cleaners
- Linens Management
- Linens and Toiletries
- Daily Facility Operations
- Procedure Implementation
- Performance Assessment
- Standards Compliance
- Equipment Effectiveness
- Cleaning Practices
- Employee Performance Reviews
- Facilities Inspection
- Employee Evaluation
- Room Turnover
- Client Relations
- Garbage Disposal
- Work Inspections
- Daily Progress Reports
- Rewards Programs
- Complaint Handling
- Disciplinary Action
- Job Assignments
- Equipment Safety
- Employee Retention
- Supply Replenishment
- Special Requests
- Pressure Washers
- Team Guidance and Motivation
- Carpet Cleaning
- Room Occupancy Maintenance
- Operational Planning
- Customer Experience
- Desktop Computers
- Work Area Maintenance
- Spreadsheet Tracking
- Workplace Safety
- OSHA Standards
Accomplishments
- Documented and resolved guest complaints which led to guest feeling important and heard.
Timeline
Housekeeping Supervisor
Hyatt Regency Cincinnati (Davidson Hospitality)
04.2021 - 09.2022
Stocker
Ross
01.2021 - 04.2021
Warehouse Associate
Amazon
04.2020 - 09.2020
Buildings and Grounds Senior Lead
San Diego Zoological
04.1996 - 04.2020
Bachelor Of Applied Science - Business
Independence University
Associate Of Applied Business - Business Administration And Management
Career College of San Diego
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