Enedina Simmons
San Antonio,TX
Summary
Dynamic professional with a proven track record in customer service and administrative roles, notably at VPS Testing & Inspection, Inc. Skilled in documentation and customer focus, adept at managing account reconciliation and enhancing client satisfaction. Demonstrated ability to streamline logistics support, leveraging Microsoft Office expertise and exceptional complaint handling to improve operational efficiency.
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Outgoing Customer Service Coordinator with experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance.
Overview
36
36
years of professional experience
Work History
Customer Service Coordinator
VPS Testing & Inspection, Inc.
03.2005 - 02.2024
- Responded to customer needs through competent customer service and prompt problem-solving.
- Coordinated order processing, shipping, and delivery schedules to ensure timely delivery of products to customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volumes with exceptional professionalism, ensuring minimal wait times for customers.
- Assist with report distribution list as needed
- Creating proforma invoices when necessary
- Assist with Collections with account reconciliation issues.
- Process credit card payments.
- Perform the duties of the Logistics and/or Operations Coordinator as needed.
Administrative Assistant
Intertek Caleb Brett
03.2004 - 04.2004
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Performed data entry of cargo from barges and vessels to HARMRIS program
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Administrative Assistant/Purchaser
Cameron County Health Department
06.1988 - 04.2003
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Responsible for bids of medical supplies and medical equipment.
- Inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Hairstylist
We Care Hair Salon
02.1997 - 08.2002
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
Education
CBM Education Center
San Benito01-1988
Pan-American University
Edinburg01-1987
Texas Southmost College
Brownsville, TX01-1986
High School Diploma -
Harlingen High School
Harlingen05-1985
State of Texas Operators License in Cosmetology
Delynn's Cosmetology
Harlingen05-1985
Skills
- Account management
- Documentation skills
- Complaint handling
- Customer focus
- Logistics support
- Microsoft Office
- Experience in operating office equipment, cash register, and postage machine
- Notary Public for the State of Texas
PDF File
I suggested that the Purchase Order (PDF file) needed to be added to the Logistics order in the Supply Management System (SMS) and it was implemented and I was rewarded for the recommendation.
Languages
Spanish
Native or Bilingual
Safety
Suggested the Air quality to be checked since our office had an internal Lab with fumes that could be harmful to employees and this suggestion was implemented.
Timeline
Customer Service Coordinator
VPS Testing & Inspection, Inc.
03.2005 - 02.2024
Administrative Assistant
Intertek Caleb Brett
03.2004 - 04.2004
Hairstylist
We Care Hair Salon
02.1997 - 08.2002
Administrative Assistant/Purchaser
Cameron County Health Department
06.1988 - 04.2003
CBM Education Center
Pan-American University
Texas Southmost College
High School Diploma -
Harlingen High School
State of Texas Operators License in Cosmetology
Delynn's Cosmetology
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