Enedwin Velazquez Perez
Kissimmee
Summary
Results-driven professional with Lifeguard Certification and experience at Walt Disney World Resort. Expertise in guest safety and satisfaction through effective problem-solving and leadership. Trained staff on safety protocols, ensuring compliance and excellence in service delivery. Committed to maintaining clean and safe environments while enhancing overall guest experiences.
Overview
8
8
years of professional experience
Work History
Lifeguard
Walt Disney World Resort
01.2024 - Current
- Monitored pool areas to ensure guest safety and compliance with resort policies.
- Executed routine safety checks and maintained cleanliness of aquatic facilities.
- Responded swiftly to emergency situations, providing first aid and performing rescues as needed.
- Trained new lifeguards on safety protocols, emergency procedures, and customer service standards.
Manager on Duty
Dustbusters Maid Service
08.2022 - 12.2023
- Supervised daily operations to ensure exceptional service delivery and customer satisfaction.
- Coordinated staff schedules and assignments to optimize workflow efficiency and coverage.
- Trained new employees on company standards, cleaning protocols, and safety procedures.
- Implemented quality control measures to enhance service consistency and performance standards.
Server
Salinas Catering
02.2020 - 06.2022
- Ensured guest satisfaction by delivering outstanding customer service and timely orders.
- Prioritized guest needs while efficiently managing multiple tables in high-paced settings.
- Coordinated with kitchen staff for accurate and prompt food preparation execution.
- Trained new servers on menu details and established service protocols effectively.
Front of House Staff Member
Walt Disney World Resort
09.2017 - 01.2020
- Enhanced guest experiences during busy periods through exceptional service delivery.
- Trained new employees on operational procedures and customer engagement strategies.
- Streamlined front desk operations to improve check-in/check-out efficiency.
- Collaborated effectively with team to reduce wait times and improve service.
- Maintained high guest satisfaction levels through attentive service and support.
Education
Associate of Arts -
Valencia College
Orlando, FL05-2020
Skills
- Strong communicator
- Lifeguard certification
- Effective problem-solver
- Leadership qualities
- Patience and empathy
- Team collaboration
- CPR and AED training
- Adaptability in emergencies
- General maintenance
- Public safety knowledge
- Safety oversight
Languages
Spanish
English
Full Professional
Timeline
Lifeguard
Walt Disney World Resort
01.2024 - Current
Manager on Duty
Dustbusters Maid Service
08.2022 - 12.2023
Server
Salinas Catering
02.2020 - 06.2022
Front of House Staff Member
Walt Disney World Resort
09.2017 - 01.2020
Associate of Arts -
Valencia College