Summary
Overview
Work History
Education
Skills
Biography
Languages
Timeline
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Eneida Rodriguez

Oviedo,FL

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

28
28
years of professional experience

Work History

Care Taker

01.2023 - Current
  • Basic needs: Washing, bathing, feeding, grooming, and providing medical attention Medication: Monitoring prescriptions and ensuring safe medication management Transportation: Providing transportation, such as to clinics or to pick up medications Companionship: Getting to know the person being cared for and their interests Housekeeping: Washing dishes, mopping, and laundry to keep the environment comfortable and clean Mobility: Ensuring mobility is maintained, such as by running errands Emotional support: Building a trusting relationship and providing emotional support Hygiene: Maintaining proper hygiene practices to prevent the spread of disease

Bright house Networks/ Spectrum

01.2007 - 01.2023
  • Practiced and ensured all compliance with all of the organization’s policies and procedures
  • Reviewed error reports, looking for efficiencies, provided clarification and conducted associated huddles, as needed, in an effort to reinforce existing processes and policies
  • Provided assistance and backup to the Customer Care Professionals by assisting customers when necessary and assisting them with their requests to install services
  • Have the ability to demonstrate dependability, flexibility and sound judgment by meeting all productivity, quality and sales performance goals
  • Ability to maximize sales and retain customers by confidently creating value, building relationships and persuading customers to remain loyal to the company
  • Performed Cash Drawer, Vault and Equipment audits as needed
  • Perform Cash Drawer balancing and Equipment Reconciliations including resolving out of balance issues
  • Provided creative solutions to complex customer inquiries (Escalations)
  • Provided our Care Agents with assistance in installation/service related scenarios, complex billing inquiries, disputed equipment research, etc
  • Act as an information source in answering Care Agents’ questions
  • Assisted supervisory team initiatives, by fostering process awareness through support and training to ensure that our agents apply the best skills and knowledge on the job
  • Assisted in identifying/deploying operational process improvements
  • Maintained an assigned profile by means of strengthening the Spectrum brand within my assigned communities and assisting resident referrals and acquiring new customers via door to door marketing and events.

Recana Temp Agency

01.2006 - 01.2007
  • Assisted Manager, Assisted students as well as cashiering
  • Handled currency and often did audits.

Governale Company, Brooklyn, NY

01.1996 - 01.2005
  • Initially started as an order entry agent, doing order entry for many local companies, as well as phone customer service
  • In under a year was, promoted to Office Manager
  • Managed office, often acted as a liaison to VP, customer service, and accounts receivable
  • Responsible for Inventory in office as well as warehouse
  • Applied credits to all returns
  • Responsibilities also included banks deposits, filling in when needed to VP in training and recruiting new employees
  • Monitored time sheets to ensure employees were without any discrepancy
  • Monitored petty cash.

Education

Certificate -

Plaza Business Institute
01.1994

Associate Diploma -

International Career Institute
01.1989

HS Diploma -

William H Maxwell VHS
01.1987

Skills

  • Preventive Maintenance
  • Personal Care
  • Mobility support
  • Emotional Support
  • Medication Distribution
  • Safety awareness
  • Patient assistance
  • Decision-Making
  • Reliability
  • Problem-solving aptitude

Biography

Experienced in customer service and support with recognized strengths in account maintenance, problem-solving and trouble-shooting. Efficient in Microsoft excel & word. Ability to train in timely manner as well as motivate and supervise employees. A team player Acknowledged as “Total Quality Customer Service Professional.”

Languages

Spanish
Professional

Timeline

Care Taker

01.2023 - Current

Bright house Networks/ Spectrum

01.2007 - 01.2023

Recana Temp Agency

01.2006 - 01.2007

Governale Company, Brooklyn, NY

01.1996 - 01.2005

Certificate -

Plaza Business Institute

Associate Diploma -

International Career Institute

HS Diploma -

William H Maxwell VHS

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Eneida Rodriguez