Eneida Santos
Lake Worth,FL
Summary
BILINGUAL HUMAN RESOURCES MANAGER PROFILE
Energetic and self-motivated Bilingual Human Resources Professional with over 13 years of industry experience. Adept in implementing policies and procedures, programs and changes that enhance company position and lead to success. Knowledgeable about employment law. Bringing forth a proven track record of successfully managing Human Resource efforts and serving as a crucial pillar of support for HR teams and employees.
Overview
15
15
years of professional experience
Work History
Human Resources Manager
Delaware Elevator
01.2023 - 11.2024
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Processed employee claims involving performance issues and harassment.
- Spearheaded successful recruitment campaigns, attracting top-tier talent to fill key company positions.
- Conducted comprehensive HR audits to ensure compliance with labor laws and regulations, mitigating risk of legal issues.
- Reduced employee turnover by analyzing exit interview data and implementing targeted retention strategies.
- Led negotiations for employee benefits packages, securing cost-effective solutions while maintaining high-quality offerings.
- Distributed employee engagement surveys to identify areas of improvement.
- Streamlined HR processes for increased efficiency, reducing paperwork and manual tasks through automation.
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Devised hiring and recruitment policies for 170 employee company.
Human Resources Manager
RAS Legal Group, LLC
03.2022 - 12.2022
- Implement and supervised orientation procedures for new hires.
- Provided guidance to managers and employees on talent management, payroll, FMLA, and benefits.
- Facilitated criminal background check process for new hires.
- Met with staff to resolve difficult situations related to performance and conflict management.
- Coached managers through employee engagement, documentation, discipline and performance improvement plans.
- Developed and enforce company policy and procedures relating to human resources activity.
- Conducted career fairs, screen resumes, and interview applicants to build candidate pipelines and enhance company culture.
- Conducted confidential investigations of discrimination, harassment and workplace violence.
- Understand, interpret and mediate human resources inquiries to support administration of human resources policies, procedures and programs.
- Processed unemployment claims and acted as company representative at unemployment hearings.
- Explained and administered medical insurance, disability and flexible spending accounts.
- Coached and educated management throughout organization on appropriate guidelines for maintaining legally-compliant workplace.
- Updated key human resource metrics on turnover and terminations using reporting tools on HRMS database.
- Provided advice to leadership on implementation of HR policies and procedures, collective bargaining and union agreements and business rollouts.
- Managed employee rewards programs.
- Audit workplace, employee and management policies and procedures.
- Prepared and submitted organization's Affirmative Action Plan and EEO report.
- Conducted salary survey research for both exempt and non-exempt positions.
- Handled new-hire orientation and basic recruiting tasks for best-in-class talent identification.
- Liaise with HR and payroll to coordinate and manage employee leaves of absence.
- Developed and built internal and external relationships with project teams, department managers and consultant teams to improve delivery of HR services.
- Devised hiring and recruitment policies for 800+ employee company.
Human Resources Generalist
Coverall NA
01.2020 - 03.2022
- Created documentation for all new hires and continue to build files in accordance with HR protocol
- Created Weekly Retention Reports for CEO and executives’ personnel
- Assisted with minor payroll issues/questions
- Monitored all Leave of Absences and assist in maintaining all hard copy files for HR department
- Developed and implemented company policies and codes that supported long-term and short-term goals
- Assisted in updating all benefits information, while extending important knowledge pertaining to benefits to all employees
- Created onboarding plans and educating newly hired employees on HR policies, internal procedures and regulations
- Helped manage recruitment, selection, and onboarding process
- Managed onboarding of all new employees and terminations
- Ensured that company’s procedures comply with employment regulations
- Monitored various aspects of employee’s performance, such as attendance and sick leave
- Setting and reviewing pay structures and employee perks and benefits
- Administered background checks
- Experienced in employee retention, employee relations, handling unemployment claims, new hire orientation, STD claims, etc.
HR & Benefit Representative
ADP
10.2015 - 08.2019
- Provided assistance and answers to questions regarding Human Resources, FMLA/MLFC/Non FMLA, Leave of Absence process and also questions regarding Worker’s Compensation and state disabilities
- Ensured applicable forms, tools, process, and policies are current
- Responsible for daily and weekly paperwork and database processing, such as tracking and monitoring leave of absences
- Provided customer service to clients, employees,
- HR business partners
- Provided assistance with HR & benefit calls such as OE/NH Enrollment, Qualifying Events, Cobra, FSA/HSA,
- FMLA, etc.
- Administered 350+ cases of Leave of Absences from beginning to end
- Made sure Leave of Absences remains in compliance with state laws for each state
- Provided assistance with STD (Short Term Disability) forms that needed to be filled out and sent to state for processing
Customer Service Representative
ADP
10.2014 - 10.2015
- Provided stellar customer service
- Provided assistance with payroll inquiries such as garnishments, payroll issues, password resets, etc
- Provided assistance with benefit calls such as
- OE/NH Enrollment, Qualifying Events, Cobra,
- FSA/HSA, etc
Account Specialist
AON Risk Services
01.2010 - 06.2014
- Processed policy renewals including rating the risk
- Created Loss Ratio Reports for the producer and brokers
- Invoiced new and renewal premiums (print and mail to clients)
- Monitored invoiced installments and endorsements and collect all premiums
- Handled all renewals, including application submissions, reviews, and premium indications
- Issued binders
- Checked credentials for physicians
- Created and maintained files
- Created and maintained Excel spreadsheets and
- Word documents
- Reviewed policies & rating manuals to ensure compliance
- Managed a book of business consisting of two Risk Retention Groups (over 550 physicians each) and 60+ solo practitioners:
- Gathered and analyzed data on client exposures, loss history and standard/unique coverage needs for submission
- Indicated/underwrote risk in accordance with
- Underwriting Guidelines
- Provided premium indications
- Created and maintained Rating Engines with current rates
Education
PHR Course
SHRM
Skills
- Microsoft Office
- Customer Service
- Excellent Communication Skills
- Knowledgeable with HR Policies and Regulations
- Employment Laws
- Recruitment and hiring
- Compliance
- HR guidance
- Orientation preparation
- HRIS management
- Problem-solving abilities
- Employee Counseling
- Compensation and benefits
Languages
Spanish
Professional Working
Timeline
Human Resources Manager
Delaware Elevator
01.2023 - 11.2024
Human Resources Manager
RAS Legal Group, LLC
03.2022 - 12.2022
Human Resources Generalist
Coverall NA
01.2020 - 03.2022
HR & Benefit Representative
ADP
10.2015 - 08.2019
Customer Service Representative
ADP
10.2014 - 10.2015
Account Specialist
AON Risk Services
01.2010 - 06.2014
PHR Course
SHRM
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