Eneida Rubi Carrillo Sevilla
La Quinta,CA
Summary
Adept at streamlining referral processes and enhancing patient care, I leveraged my strong organizational skills and attention to detail at Coachella Valley Prosthetics and Orthotics. My expertise in insurance verification and patient scheduling, combined with a commitment to exceptional service, significantly improved workflow efficiency and patient satisfaction.
Overview
13
13
years of professional experience
Work History
Referral Coordinator
Coachella Valley Prosthetics and Orthotics
09.2021 - Current
- Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
- Scheduled appointments with specialists on behalf of clients.
- Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
- Processed referral requests from patients, doctors and other health care professionals.
- Responded to patient inquiries to offer timely updates regarding referral status.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Provided exceptional customer service, addressing patient concerns and inquiries regarding the referral process.
- Developed and maintained strong working relationship with referral sources to streamline processing.
- Established strong relationships with external providers, facilitating seamless communication and collaboration in patient care.
- Kept healthcare providers informed of referral status updates, promoting optimal continuity of care throughout the referral process.
- Developed comprehensive knowledge of insurance requirements, advocating for patients when necessary to secure approval for needed services.
- Assisted with completion of referral forms and verified data accuracy and completion
- Facilitated referrals to other healthcare providers and resources to bridge service gaps.
Direct Support Professional
Pals LLC
07.2016 - 04.2021
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
- Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
- Assisted disabled clients to support independence and well-being.
- Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
- Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Promoted physical well-being by supporting clients in engaging in regular exercise routines or therapeutic activities suited to their abilities.
- Transported clients to medical and dental appointments to provide support.
- Assessed clients'' needs on an ongoing basis, making adjustments to support plans as necessary to ensure optimal outcomes.
- Implemented individualized behavior management plans, reducing incidents of challenging behaviors within the residence.
- Advocated for clients'' rights within the broader community, raising awareness about issues affecting those with disabilities.
- Organized recreational events that encouraged relationship building among clients and increased their sense of belonging within the group home setting.
Caregiver, Special Needs
Home Instead
09.2017 - 01.2021
- Prepared meals and snacks and fed clients.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Enhanced the quality of life for special needs individuals by providing personalized care and attention.
- Assisted clients in achieving their daily goals by offering physical support and emotional encouragement.
- Provided compassionate care for special needs clients, ensuring their comfort and dignity at all times.
- Developed strong relationships with clients and families, fostering trust and open communication regarding care plans.
- Communicated well both verbally and in writing with clients, guardians, and medical professionals.
- Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
- Ensured timely administration of medications and treatments as prescribed by medical professionals.
- Developed strong crisis management skills, working proactively to diffuse challenging situations and maintain a calm, supportive environment for special needs individuals.
- Promoted a safe, nurturing environment by diligently monitoring clients'' health and wellbeing.
- Provided transportation to appointments, outings, or activities as needed, ensuring the safety of special needs individuals at all times.
Supervisor
YMCA Child Development Center
03.2012 - 10.2020
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Developed comprehensive training program for new hires, significantly reducing learning curve and integrating them into team quickly.
- Oversaw compliance with industry regulations and company policies, ensuring safe and legal operational environment.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Education
High School Diploma -
Summit High School
La Quinta, CA06-2009
Skills
- Pre-authorizations
- Insurance verification
- Medical terminology
- Patient scheduling
- Follow-up coordination
- Accurate documentation
- HIPAA regulations
- Referral tracking
- Insurance precertification processes
- Electronic medical record software
Languages
Spanish
Native or Bilingual
Timeline
Referral Coordinator
Coachella Valley Prosthetics and Orthotics
09.2021 - Current
Caregiver, Special Needs
Home Instead
09.2017 - 01.2021
Direct Support Professional
Pals LLC
07.2016 - 04.2021
Supervisor
YMCA Child Development Center
03.2012 - 10.2020
High School Diploma -
Summit High School
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