Enelly Alvarez

• Kept classroom environments consistent and focused on learning by establishing and enforcing clear objectives.
• Adapted teaching style to accommodate diverse learning needs, resulting in improved academic performance for all students.
• Collaborated with colleagues to create interdisciplinary lesson plans, promoting a deeper understanding of mathematical connections across subjects.
• Implemented data-driven instruction by analyzing student performance data to inform lesson planning and differentiation strategies.
• Developed effective assessment strategies for measuring student progress in alignment with instructional goals.
• Utilized multimedia strategies and technology to convey information in fresh and interesting ways.
• Enhanced students'' understanding of complex mathematical concepts by incorporating hands-on activities and real-world examples into lessons.
• Established positive relationships with parents through regular communication regarding student progress, fostering a supportive home-school partnership.
• Adjusted teaching strategies to meet diverse requirements of individualized support plans.
• Served as a mentor teacher for new educators, providing guidance and support to help them navigate their first years in the profession successfully.
• Diversified teaching techniques and learning tools help students with differing ability levels and varied learning modalities.
• Prepared and implemented lesson plans covering required course topics.
• Continuously pursued professional growth opportunities through attending conferences, workshops, and webinars focused on mathematics education best practices.
• Provided meaningful math instruction to improve math skills of children.
• Contributed to the school community by serving on various committees related to curriculum development, school improvement initiatives, and fundraising efforts.
• Mentored and supported struggling students through targeted one-on-one tutoring sessions, leading to increased confidence and success in mathematics.
• Recognized for excellence in teaching by receiving the Teacher of the Year Award from both colleagues and administration due to consistent high levels of student achievement in mathematics classes.
• Encouraged critical thinking and problem-solving to help students develop mathematical reasoning.
• Assessed submitted class assignments, determined grades, and reviewed work with struggling students to boost success chance.
• Provided additional support for students with special needs and learning disabilities.
• Attended teacher conferences and workshops to stay abreast of new developments in math education.
• Created detailed syllabus to outline teaching methods, learning objectives, and exam dates.
• Maintained lesson flexibility to adapt to student progress and information retention.
• Utilized mathematical applications and problem-solving techniques to teach advanced topics in mathematics.

Collaborated with first and Pre-k teachers, making copies for class activities.

• Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
• Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
• Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
• Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
• Enhanced student support by delivering one-on-one and small group assistance in various subjects.
• Provided feedback to teachers on student progress, aiding in adjustment of teaching strategies.
• Engaged with students during extracurricular activities, supporting their interests beyond classroom.
• Assisted in administration of standardized tests, facilitating smooth testing process.
• Monitored student safety during school outings, ensuring secure learning environment.
• Supported bilingual students by providing language assistance, promoting language proficiency.
• Facilitated small group tutoring sessions for students struggling in math and reading.
• Adapted teaching materials for special education students, meeting diverse learning needs.
• Promoted a respectful classroom culture by modeling appropriate behavior and reinforcing positive interactions among peers.
• Implemented behavior management techniques effectively to maintain a structured learning environment conducive to student success.
• Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
• Assisted classroom teacher in supervising snack time and indoor and outdoor play.
• Reported on student progress, behavior, and social skills to parents.
• Monitored students on field trips, handling roll call, and group movement to keep youths safe in public settings.
• Strengthened student literacy skills through targeted reading intervention programs tailored to individual needs.
• Assisted with school field trips and special events by collecting permission slips and payments.
• Monitored students in computer lab to enforce proper use of resources.
• Maintained and operated classroom equipment to maximize use and lifespan.
• Helped teachers manage bus loading and unloading.
• Cleaned, organized and restocked classrooms for upcoming classes.
• Demonstrated specific skills and activities for students to improve understanding and take excess workload off teachers.
• Developed and implemented strategies to improve student engagement.
• Took part in professional development workshops to boost skills.
• Enforced rules and instructions to maintain discipline.
• Helped teacher prepare instructional material and displays.
• Participated in professional development workshops, continuously improving teaching skills.
• Provided one-on-one support to students with special needs, fostering supportive learning environment.

• Effectively manage a high-volume of inbound and outbound customer calls.
• Assisted in Traveling out of town to other inbound call center to help withtraining of 24 new agents for thenew openingdepartment forthe Specialized escalation unit.
• Answer a constant flow of customer calls with up to30calls in queue per minute.
• Address and resolved customer product complaints empathetically and professionally.
• Defuse volatile customer situations calmly and courteously.
• Accurately document, researched and resolved customer service issues.
• Mastery of customer service management systems and databases.
• Manage customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
• Manage high call volume with tact and professionalism.
• Initiated operations improvements to improve overall call center productivity.
• Oversee call center employees to ensure customer satisfaction goals are consistently met.
• Act professionally and patiently when addressing negative customer feedback.
• Meet and or exceed service and quality standards every review period.
• Assist in mentoring other new hire agents to department.
• Assist in taking over escalated call for other eligibility support agents.
• Discuss policy with clients in how policy affected their case.
• Maintain Confidentiality and Security ofInformation.
• Assist client with rescheduling missed appointment for State benefits.
• Assist cl with getting password resets for Online website, and assisting in Navigating www.yourtexasbenefits.com.
• Perform comfortably in a fast-paced deadline oriented work environment.
• Work as a team member, as well as independently under standard-based performance measures.

• Answered an average of 70 calls per day by addressing customer inquiries, solving problems and providing new product information.
• Effectively managed a high-volume of inbound customer calls.
• Addressed and resolved customer product complaints empathetically and professionally.
• Accurately documented, researched and resolved customer service issues.
• Assist with Application process and explanation of state benefits.
• Maintain Confidentiality and Security of information.
• Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
• Managed high call volume with tact and professionalism.
• Acted professionally and patiently when addressing negative customer feedback.
• Met or exceeded service and quality standards every review period.

• Greeted customers entering the store to ascertain what each customer wanted or needed.
• Earned management trust by serving as key holder, responsibly opening and closing store.
• Politely assisted customers in person and via telephone.​
• Maintained cleanliness and presentation of stock room and production floor.
• Trained and assisted new employees when hired.