Open To Work
Hi, I’m
Energy Gwinyai Mhangarayi
Work Preference
Summary
Experienced Waiter with over 8 years in shipboard service across fine dining, specialty restaurants, buffets, and banquets. Expertise in comprehensive table service, fine dining protocols, and silver service techniques. Knowledgeable in beverage service, including wine pairing and responsible alcohol service, while effectively presenting menus and addressing customer inquiries and complaints.
Overview
1
Certification
4
years of professional experience
Work History
Viking CruisesOlso , Norway
Waiter
08.2025 - Current
Job overview
- Delivering fine dining and silver service across main dining rooms and speciality restaurants, maintaining Viking's STAR Service Standards.
- Managed service stations for 30+ covers, supervising two to four assistant waiters to ensure seamless service.
- Presenting menus to guests, recommending courses and wine pairings, and answering questions on ingredients and allergens.
- Served diverse beverage selections, enhancing guest experience through knowledgeable recommendations and attentive service.
- Relaying orders accurately to the galley using MXP ordering software and following responsible alcohol service procedures throughout each sitting.
- Participated in daily pre-service briefings, conducted stock checks, and maintained dining area and glassware to uphold company presentation standards.
Celebrity Cruises
Waiter
10.2022 - 06.2025
Job overview
- Engaged international guests by presenting menus, accurately describing dishes, daily specials, and wine pairings, while addressing allergy and dietary queries.
- Delivered complete beverage service, including wines, cocktails, spirits, liqueurs, beers, juices, soft drinks, and speciality coffees, while ensuring compliance with responsible alcohol service policies.
- Ensured food safety, sanitation, and hygiene standards met USPH and HACCP regulations.
Education
Zimbabwe General Certificate of Education from O' Level
University Overview
Skills
- Fine Dining and Silver Service
- A la carte service
- Fine dining service
- Beverage service
- Beverage knowledge
- Problem solving
- Beverage pairings
- Wine pairing recommendations
- Food allergy awareness
- Menu and allergy knowledge
- Food presentation
- Food handling safety
- Food preparation knowledge
- HACCP
- USPH Hygiene Standards
- Table Setup
- Buffet and Banquet Operations
- Buffet setup and takedown
- Tableside service
- Mise en Place
- Station Management
- Menu presentation
- Service coordination
- Table turnover
- Dietary awareness
- Customer upselling
- Item promotion
- Revenue Contribution
- POS Systems
- POS operation
- Teamwork
- Team collaboration
- Team leadership
- Communication
- Strong multitasking
- Attention to detail
- Problem solving
- Issue resolution
- Service prioritization
- Dietary awareness
- Guest relations
- Relationship management
- Safe alcohol service
- Dining service
- Liquor and food service
- Non-alcoholic beverage service
- Food presentation
- Customer service
- Stock control management
- POS operation
- Buffet setup and takedown
- Tableside service
- Food presentation
- Customer service
Certification
- Food Safety and Hygiene Certificate
- STCW Basic Safety Training
- Crowd Management and Passenger Safety
- First Aid and Firefighting Basics
References
References
Available upon request.Job Title
Job Title
WaiterLanguages
English
Proficient
C2
Timeline
Waiter
Viking Cruises
08.2025 - Current
Waiter
Celebrity Cruises
10.2022 - 06.2025
Zimbabwe General Certificate of Education from O' Level