E'nesa McDonald

-Enroll, Cancel and advise medical eligibility, coverage and confirming coverage with medical carriers.
-Advise about retirement plans and eligibility, explaining pension benefit calculations and processing commencement packages for payment.
-Processing documents for Leave of Absence, Maintaining verbal communication with employee for billing premiums.

-Process Death Starts: process survivor benefits, maintain communication verbally and written

-Set Up Survivor Payment Rows, Obtain EIN to process survivor benefits payable to Estates, collect overpayments

Process Overpayment, Recouping payments, Stoop & Reissue Benefits and Payments.

• Enhanced team productivity by streamlining processes and implementing time-saving strategies.
• Developed strong client relationships through consistent communication and attentive service.

-Providing customers in a restaurant atmosphere.
-Assist with the hiring process of new employees, providing training materials, process payroll and maintaining time cards.
-Maintaining all truck orders, inventory counts, reconciling cash draws and deposits.

• Improved customer satisfaction by addressing and resolving complaints promptly.
• Streamlined store operations for increased efficiency, implementing new processes and procedures.
• Developed strong working relationships with staff, fostering a positive work environment.
• Increased sales through effective merchandising strategies and targeted promotions.
• Managed inventory levels to minimize stockouts while reducing overhead costs.

• Streamlined accounts payable processes by implementing efficient invoice management and payment tracking systems.
• Improved cash flow management with diligent monitoring of incoming payments and timely collections followups.
• -Maintain and balance over 400 inmate accounts.
  -Process withdrawal checks for payments for release.
  - Reconcile Books for accuracy
  -Process and approve or denied visitation logs and utilize switchboard to direct calls to appropriate departments.

• Improved customer satisfaction by addressing and resolving complaints promptly.
• Streamlined store operations for increased efficiency, implementing new processes and procedures.
• Developed strong working relationships with staff, fostering a positive work environment.
• Managed inventory levels to minimAssist with the hiring process of new employees, providing training materials, process payroll and maintaining time cards and stockouts while reducing overhead costs.
• Managed inventory levels to minimize stockouts while reducing overhead costs.