Eneyra Velazco
Escondido,CA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills.
Overview
10
10
years of professional experience
Work History
Property Management Assistant
Kim Nguyen
San Marcos, CA
11.2022 - Current
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Promptly responded to tenant complaints and concerns for properties.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Responded to Common Area Maintenance (CAM) inquiries.
Quality Coach
Amazon
San Diego, CA
12.2021 - 09.2022
- Monitored staff organization and suggested improvements to daily functionality.
- Tracked quality issues with internal plant operations.
- Applied coaching techniques and tools to support managers and team members in improving performance.
- Recorded, analyzed, and distributed statistical information.
- Skilled at working independently and collaboratively in a team environment.
- Established and tracked quality department goals and objectives.
Administrative Assistant
Mae Cleaning
San Diego
08.2018 - 03.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Created and maintained databases to track and record customer data.
- Assisted coworkers and staff members with special tasks on daily basis.
Sales Manager
Rent A Center Warehouse & Retail Store
Escondido, CA
05.2013 - 07.2018
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Education
No Degree - Business Management
DeVry University
San DiegoHigh School Diploma -
Escondido High School
Escondido, CA05.2010
Skills
- Expense Reporting
- Business Administration
- Office Management
- Sorting and Labeling
- Mail Handling
- Strategic Planning
- Budget Management
- Personable and Approachable
Languages
Spanish
Native or Bilingual
Timeline
Property Management Assistant
Kim Nguyen
11.2022 - Current
Quality Coach
Amazon
12.2021 - 09.2022
Administrative Assistant
Mae Cleaning
08.2018 - 03.2021
Sales Manager
Rent A Center Warehouse & Retail Store
05.2013 - 07.2018
No Degree - Business Management
DeVry University
High School Diploma -
Escondido High School