ENGDAWORK NADEW
Falls Church,VA
Summary
Collaborative work experiance with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Manager/Owner/Driver
Luxxary Service Llc
04.2018 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Take passengers to destination in safe drive
Table Games Dealer
MGM National Harbor
01.2017 - 01.2018
- Managed high-stress situations effectively, remaining calm under pressure while maintaining professionalism with guests.
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Managed chips and money transactions with attention to detail to prevent fraud.
- Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
Retail Assistant
Ross Stores
03.2015 - 02.2016
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Assisted in training new employees, contributing to the development of a knowledgeable workforce.
- Increased sales and customer satisfaction through personalized servicing.
Head Cashier
Home Depot
01.2014 - 02.2015
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Educated employees on register use, merchandising, and customer service.
- Assisted customers by answering questions and fulfilling requests.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
Property and Procurement Manager
NIB Bank
03.2008 - 05.2013
- Developed strong relationships with key suppliers, resulting in improved communication, better pricing, and reliable delivery schedules.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Implemented risk management strategies within the supply chain process to mitigate potential disruptions from external factors such as fluctuating markets or natural disasters.
- Analyzed supplier contracts to confirm compliance with company policies and procedures.
- Managed supply chain process, from order placement to delivery, to facilitate on-time and accurate fulfillment.
- Managed inventory control, cash control, and store opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
Property Manager
TechTra Engineering
02.2007 - 01.2008
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
Data Entry Clerk
UNHCR Office
02.2006 - 02.2006
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
Education
Bachelor of Arts - Business Management
Admas University
Addis Ababa Ethiopia07.2012
Bachelor of Arts - Procurement And Supply Management
Addis Ababa University
Addis Ababa Ethiopia09.2010
Bachelor of Arts - Purchasing Management
Addis Ababa University
Addis Ababa Ethiopia08.2005
Skills
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- property management
- Operations Management
- Project Management
- Cross-Functional Teamwork
- Customer Relationship Management (CRM)
- Information technology
Certification
- Adult/Infant/Child CPR and First Aid certificate from New life CPR Academy
- Table game dealer certificate prince george community collage
- Unarmed security officer certificate from D&D security academy
- Recorded management certificate from pro impact consulting
- Property and facility management certificate from Addis Ababa Chamber of commerce
- customer service certificate from NIB international bank
- Training in MS word excel power Bi and SQL Data base from Duna information technology
- logistic management Addis Ababa Chamber of commerce
Timeline
Manager/Owner/Driver
Luxxary Service Llc
04.2018 - Current
Table Games Dealer
MGM National Harbor
01.2017 - 01.2018
Retail Assistant
Ross Stores
03.2015 - 02.2016
Head Cashier
Home Depot
01.2014 - 02.2015
Property and Procurement Manager
NIB Bank
03.2008 - 05.2013
Property Manager
TechTra Engineering
02.2007 - 01.2008
Data Entry Clerk
UNHCR Office
02.2006 - 02.2006
Bachelor of Arts - Business Management
Admas University
Bachelor of Arts - Procurement And Supply Management
Addis Ababa University
Bachelor of Arts - Purchasing Management
Addis Ababa University
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