Engels Jimenez
Haverhill
Summary
Accomplished Relationship Banker with a proven track record of fostering customer loyalty and satisfaction at MIT Federal Credit Union. Leverages exceptional communication and problem-solving skills to offer personalized financial solutions.
Overview
8
8
years of professional experience
Work History
Member Experience Specialist 1
MIT Federal Credit Union
03.2024 - Current
- Serve as a first point of contact for members, answering inbound calls to address account needs and inquiries.
- Assist members with deposits, check and cash transactions, and account maintenance requests such as address changes
- Collaborated with cross-functional teams to address member concerns effectively
- Deliver exceptional and welcoming member experience, focusing on building trust and long-term relationships.
- Implemented feedback mechanisms to gather insights and improve service delivery
Relationship Banker
Bank of America
03.2020 - 03.2024
- Created continuous client relationships by providing knowledgeable information on banking products and services.
- Developed and maintained strong relationships with customers to ensure customer satisfaction and loyalty.
- Educated clients about banking products such as savings accounts, credit cards.
- Met with customers to discover financial needs and provide product recommendations.
- Connected customers to appropriate teammate to help achieve financial goals.
Customer Services Representative
Bank of America
07.2018 - 03.2020
- Worked with coworkers to complete tasks.
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Responded quickly to meet customer needs and resolve problems.
- Show clients different ways of banking such as Online Banking and ATM.
- Create Referrals for clients if needed help with one of the specialist.
Customer Service Representative
Kohl's
06.2017 - 06.2019
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
- Provided exceptional customer service to ensure customer satisfaction.
- Displayed my bilingual skills with customers that only spoke Spanish.
- Provided Customer Service over the phone, like answering questions about the store.
Education
High School Diploma -
Haverhill High School
06.2018
Skills
- Customer Service-Oriented
- Loss Prevention
- Problem Solving
- Customer Service Excellence
- Attention to Detail
- Teller Support
- Cash Handling
- Decision Making
- Fluent Spanish Speaker
Timeline
Member Experience Specialist 1
MIT Federal Credit Union
03.2024 - Current
Relationship Banker
Bank of America
03.2020 - 03.2024
Customer Services Representative
Bank of America
07.2018 - 03.2020
Customer Service Representative
Kohl's
06.2017 - 06.2019
High School Diploma -
Haverhill High School
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