Engraced Ogundairo
Wylie,TX
Summary
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Maximus Call Center
Sacramento, CA
02.2020 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
Data Remediation Analyst
State Of California Department Of Health
Sacramento, CA
08.2019 - 02.2020
- Reviewed files, records and other documents to obtain immunization information and key data informing responses to patients requests.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Worked flexible hours; night, weekend, and holiday shifts.
- Carried out day-day-day duties accurately and efficiently. 120 daily merges
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Survey Interviewer
Dynata Research
Dallas, TX
01.2019 - 07.2019
- Used specified forms to compile, record and code results or data from interviews and surveys.
- Followed scripted questionnaires verbatim to collect research data.
- Prepared reports of findings by illustrating data graphically and translating complex findings into narrative format.
- Elicited comments from individuals surveyed and accurately recorded comments.
- Reviewed collected data obtained from interviews for completeness and accuracy.
Patient Care Technician
Maxim Healthcare
Sacramento, CA
07.2016 - 03.2019
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Answered patient assistance calls, assessed needs and offered qualified support.
- Collected and transported specimens to prepare for lab testing.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Helped patients maintain healthy skin by checking wounds, assessing integrity and bathing bedbound individuals.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assembled admissions pages and added new pages to patients' charts.
- Helped patients complete activities of daily living.
- Lifted or assisted others to lift patients to move them on or off beds, surgical tables or stretchers.
- Provided physical support to patients through diverse types of mobility assistance.
- Provided transportation services for elderly patients in nursing home environment.
Education
Bachelor of Arts - Communication Studies
San Francisco State University
San Francisco, CA12.2024
Associate of Arts -
Sacramento City College
Sacramento, CA05.2021
Skills
- Efficient and Detail-Oriented
- Calm and Professional Under Pressure
- Courteous with Strong Service Mindset
- POS Systems and Ordering Platforms
- Upbeat and Positive Personality
- Call Documentation
- Data Entry and Maintenance
- Customer Retention Strategies
- Upselling Products and Services
- Customer Data Confidentiality
- Responding to Difficult Customers
- Apple macOS
- Correcting Discrepancies
- Social Perceptiveness
- Strong Analytical and Problem-Solving Skills
- Reading Comprehension
- Microsoft Office
- Answering Customer Questions
- Active Listening
- Persuasion
Timeline
Customer Service Representative
Maximus Call Center
02.2020 - Current
Data Remediation Analyst
State Of California Department Of Health
08.2019 - 02.2020
Survey Interviewer
Dynata Research
01.2019 - 07.2019
Patient Care Technician
Maxim Healthcare
07.2016 - 03.2019
Bachelor of Arts - Communication Studies
San Francisco State University
Associate of Arts -
Sacramento City College
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