Open To Work
Engracia Herrera
Remote Operations Support | Administrative Support | Data Entry Specialist
Arlington,TX
Summary
Detail-oriented Customer Service Professional with six years of experience in transaction processing and issue resolution. Skilled in managing multiple priorities while maintaining high service quality and operational efficiency. Seeking remote roles in Chat Support, Data Entry, and AI Data Annotation to leverage strong multitasking and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Household Manager/Stay-at-Home-Parent
Household Manager
Arlington, Texas
01.2023 - Current
- Coordinated appointment schedules and organized daily household tasks to enhance operational efficiency.
- Developed strong multitasking, planning, and time management skills.
- Streamlined organization of records, bills, and daily responsibilities for easy access and tracking.
- Developed strategies to resolve daily task challenges, improving overall household management.
Senior Customer Service Representative
Wingstop
Arlington, USA
11.2021 - 12.2022
- Resolved customer concerns effectively while assisting with orders.
- Ensured order accuracy to enhance customer satisfaction.
- Processed payments accurately, ensuring reliable transaction records.
- Managed multiple tasks efficiently in a busy restaurant environment.
- Supported kitchen and front counter operations during peak hours.
- Exhibited dedication and commitment while collaborating with team members. Collaborated effectively with team members to achieve common goals.
Customer Service Associate Cashier
Whataburger Restaurants L&c
Arlington, Texas
06.2016 - 10.2021
- Provided high-quality customer service in fast-paced environment, effectively managing multiple priorities to meet customer needs.
- Processed customer orders accurately and handled transactions with point-of-sale systems.
- Ensured accuracy during order entry and payment handling, effectively resolving customer issues to enhance satisfaction.
- Adhered to company procedures, safety guidelines, and quality standards consistently.
- Trained new employees on daily operations and customer service standards to ensure consistent service delivery.
- Worked independently, achieving productivity targets and meeting performance expectations.
Merchandise support associate
Dallas Cowboys Merchandise
Dallas, TX
08.2019 - 12.2019
- Created and printed order and price labels, ensuring accurate and timely shipments.
- Prepared merchandise for shipment by accurately packaging orders and attaching price labels.
- Verified order labels and counted merchandise to confirm completeness of shipments.
- Performed quality control inspections to verify accuracy of item quantities and labeling.
- Oversaw workflow as table lead, ensuring team met daily productivity and accuracy goals.
- Organized order information in Microsoft Excel for efficient access and tracking.
- Met daily production deadlines while maintaining accurate records in a fast-paced environment.
- Utilized attention to detail and problem-solving skills to enhance order fulfillment quality.
Education
High School Diploma -
Lamar High School
Arlington, TX06-2016
Skills
- Household budgeting
- Spreadsheet management
- Data entry and accuracy
- Spreadsheet software
- Time management
- Organization and multitasking
- Problem-solving
- Customer service and support
- Administrative support
- Team leadership
- Detail-oriented
- Quick learner
- Written communication
Languages
English
Full Professional
Spanish
Professional
Timeline
Household Manager/Stay-at-Home-Parent
Household Manager
01.2023 - Current
Senior Customer Service Representative
Wingstop
11.2021 - 12.2022
Merchandise support associate
Dallas Cowboys Merchandise
08.2019 - 12.2019
Customer Service Associate Cashier
Whataburger Restaurants L&c
06.2016 - 10.2021
High School Diploma -
Lamar High School