ENI SALIAJ

Accountable Sales Associate/Customer Service/Scheduling Representative demonstrating a high level of ownership and initiative. Quick and effective at decision making and maintaining excellent customer service throughout the sales/customer service process. Friendly and enthusiastic Sales Associate/Customer Service who consistently meets customer service satisfaction goals. Attentive Customer Service Representative with 5 years achieving customer service satisfaction and customer retention goals. Independent and quick thinking team player seeking a role offering increased responsibility. Results-oriented Customer Service Professional who excels at uncovering customer needs, finding solutions and handling objections. Top performer with a consistent track record of meeting and exceeding goals. Sales professional adept at tracking and following up on hot leads, and building long-term relationships with customers. Sales Associate/Customer Service , 10/2015 to 05/2017 Tirana East Gate – Lundër 1, Tirana County Use telephones to reach out to customers and verify account information, greet customers warmly and ascertain problem or reason for calling. Cancel or upgrade accounts. Place or cancel orders. Inform customer of deals and promotions. Goal-oriented Positive and friendly Retail merchandising experience. Excellent work ethic. Strong interpersonal skills. Detail-oriented. Software knowledge Fast typer. Team building expertise.