ENID RIVERA
Kissimmee,FL
Summary
Patient-focused and compassionate Registered Nurse seeking a position where I can deliver safe, effective, and high-quality care while continuing to grow in both clinical practice and chronic disease management coaching. Passionate about educating and empowering clients and caregivers to manage chronic conditions through personalized guidance, health promotion, and ongoing support—aiming to improve outcomes and enhance quality of life.
Overview
2026
2026
years of professional experience
Work History
Case Manager
Public Consulting Group
2024 - Current
- Coordinated care plans for clients, ensuring alignment with individual needs and preferences.
- Assessed client eligibility for services, facilitating access to necessary resources and support.
- Monitored client progress, adapting interventions to enhance overall health outcomes.
- Collaborated with interdisciplinary teams to develop comprehensive treatment strategies.
- Provided crisis intervention and conflict resolution, fostering positive client relationships.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Participated in regular professional development opportunities to stay current on best practices within the field of case management.
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Facilitated individual and group sessions to promote positive behavior change for clients.
- Strengthened relationships with community organizations to increase access to supportive resources for clients in need.
- Monitored program performance and outcomes for successful delivery of services.
VP of Care Management
Curis Partners
10.2020 - 11.2023
- Managed Care Coordination Department and care coordinators daily activities.
- Provided assessment and develop plan for patients with multiple co-morbidities.
- Identified gaps in medical and social needs of patients.
- Researched and provided community resources to aid with patients gap in care.
- Educated members and caregivers on medications and disease process.
- Conducted telephone triage calls (English/Spanish).
- Collaborated with health insurance, physicians, social workers, & caregivers to assure success for patients.
RN Field Supervisor
Heart to Heart Home Care
04.2019 - 08.2020
- Coordinated the nursing care and therapeutic services provided by agency.
- Supervised the Home Health Aide and Personal Care Workers.
- Provided assessment and safety evaluations.
- Developed individualized patient plan of care based on nursing process.
- Conducted in- service Home Health Aide classes bilingual (English/Spanish).
- Provided telephonic assessments and triage.
- Educated patients via telephone/video on prevention/precaution during COVID crisis.
Case Manager
Independent Care Health systems of NY
06.2015 - 03.2019
- Conducted in-home assessments and enrollments for MLTC to evaluate the clients ability to perform ADL and the degree in which the client requires assistance for each function and task.
- Documented nurses' assessment into UAS-NY system for New York State Department of Health.
- Developed client centered nursing care plan.
- Assessed patients medical, social, and psychiatric needs to remain safe in the community.
- Assessed patients and caregivers knowledge of medical management and needs.
- Collaborated with other team members to establish a comprehensive care plan that identifies all needs.
RN Field Supervisor
Heart to Heart Home Health
02.2014 - 05.2015
- See above April 2019-August 2020 (rehire)
RN Field Nurse
Visiting Service of New York
08.2007 - 10.2013
- Performed assessment and development of patient focused nursing care plan.
- Determined all medical and psychosocial needs of each patient.
- Educated patients and caregivers on chronic co-morbidities, medication and preventive health.
- Provided nursing skill care. (i.e. wound care, injections, pre-pour of medication, rehabilitative and nursing procedures).
- Coordinated position regarding patient’s care.
- Extensive knowledge of documentation systems. OASIS, Braden, and managed care reports.
- End of life treatments.
- (CHHA/ACUTE/HOSPICE PROGRAMS)
Education
Bachelor's - nursing
Helene full College of Nursing
New York, NY05.2017
Associates - nursing
Helene folk College of Nursing
New York, NY04.2007
Certification - practical nursing
Iona College
New Rochelle, NY06.1992
Skills
- Valid registered nurse license in New York State and Florida State
- Proficient In Microsoft Office
- Type 55 WPM
- Fluent in English and Spanish
- BCLS certified
- Proficient UAS
- Patient assessment and triage
- Chronic disease management
- Developing patient focus care plan
- Utilization review and management
- Knowledge of Medicare Medicaid regulations
- Electronic medical records experience
- Completion of RN precept program under visiting nurse service of New York
- CE courses physical violence, sexual violence, intimidate partner violence and infectious control barrier precaution,OSHA,HIPPA
- Communication with Dementia Residents
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
VP of Care Management
Curis Partners
10.2020 - 11.2023
RN Field Supervisor
Heart to Heart Home Care
04.2019 - 08.2020
Case Manager
Independent Care Health systems of NY
06.2015 - 03.2019
RN Field Supervisor
Heart to Heart Home Health
02.2014 - 05.2015
RN Field Nurse
Visiting Service of New York
08.2007 - 10.2013
Case Manager
Public Consulting Group
2024 - Current
Bachelor's - nursing
Helene full College of Nursing
Associates - nursing
Helene folk College of Nursing
Certification - practical nursing
Iona College
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