Enid Vazquez
San Diego,Connecticut
Summary
Flexible hard worker ready to learn and contribute to team success. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Compassionate Patient Access Representative well-versed in performing diverse administrative functions for patient care with high degree of diplomacy and problem-solving acumen. Positive and upbeat team player with good communication and time management abilities. Demonstrated extreme attention to detail with accuracy of medical records. Knowledgeable patient representative offers demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards. Cordial Patient Access Representative with extensive track record of successfully handling busy medical office tasks to serve diverse populations. Career-minded and organized professional skillful in maintaining patient accounts, arranging immediate medical care and verifying insurance claims. Familiar with medical and clinical terminology coupled with proficiency in MS Office.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Patient Access Representative
UCSD Medical Center
San Diego, California
01.2024 - Current
- Verified insurance coverage for services provided by the facility.
- Answered phones promptly in a professional manner.
- Greeted patients and visitors in a courteous and professional manner.
- Provided assistance to internal departments when needed.
- Scanned documents into electronic medical records system.
- Processed patient admissions, registrations, transfers, and discharges according to established procedures.
- Maintained confidentiality of all patient information in accordance with HIPAA regulations.
- Collaborated with other departments to ensure quality customer service was delivered.
- Maintained confidentiality of patient information in compliance with HIPAA regulations.
- Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
- Created new patient accounts in EMR system as needed.
- Collected co-pays and other payments from patients at time of service.
- Managed incoming faxes related to patient registration processes.
- Actively participated in team meetings and training sessions.
- Assisted with preparing daily cash reports for accounting department.
- Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Verified demographics and insurance information to register patients in computer system.
- Monitored waiting areas to ensure a comfortable and safe environment for patients and visitors.
- Participated in training sessions to stay updated on healthcare policies and registration software.
Patient Access Representative
Alvarado Hospital
San Diego, CA
07.2023 - 01.2024
- Verified insurance coverage for services provided by the facility.
- Answered phones promptly in a professional manner.
- Greeted patients and visitors in a courteous and professional manner.
- Provided assistance to internal departments when needed.
- Scanned documents into electronic medical records system.
- Processed patient admissions, registrations, transfers, and discharges according to established procedures.
- Resolved discrepancies between hospital systems and third party payers.
- Maintained confidentiality of all patient information in accordance with HIPAA regulations.
- Collaborated with other departments to ensure quality customer service was delivered.
- Maintained confidentiality of patient information in compliance with HIPAA regulations.
- Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
- Created new patient accounts in EMR system as needed.
- Facilitated communication between patients, staff members, and third party payers.
- Collected co-pays and other payments from patients at time of service.
- Managed incoming faxes related to patient registration processes.
- Actively participated in team meetings and training sessions.
- Assisted with preparing daily cash reports for accounting department.
- Responded to patient inquiries regarding billing or financial matters.
- Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Verified demographics and insurance information to register patients in computer system.
- Communicated financial obligations to patients and collected fees at time of service.
- Assisted in the implementation of new technologies and processes to improve patient access services.
- Supported emergency department registration during peak times, ensuring rapid patient processing.
Traveler Case Manager
NuWest Group Holdings
San Diego, CA
04.2021 - 07.2023
- Compiled reports on cases and submitted them to supervisors as required.
- Coordinated transportation services for clients who lacked access to reliable transportation.
- Collaborated with other service providers to ensure continuity of care for clients.
- Acted as an advocate for vulnerable populations by advocating for policy changes at the state level.
- Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
- Supported family members by providing information on local support groups.
- Provided referrals to appropriate health care providers or other community resources.
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
- Managed caseloads effectively, ensuring timely documentation and reporting.
Education
Bachelor of Arts - Criminal Justice
Bridgeport University
Bridgeport, CT05-2019
Skills
- Multitasking and Organization
- Insurance company knowledgeable
- Training Coordination
- Quality Assurance
- Customer Service
- Work Quality Evaluation
- Registration management
- Registration and Admissions
- HIPAA Compliance
- Problem-Solving
- Insurance Verification
- Team Collaboration
- Relationship Building
- Eligibility Determination
- Money Handling
- Patient Registration
- Phone and Email Etiquette
- [Language] Fluency
- Team Leadership
- Fee Collection
Certification
- Fluent in English, Spanish, and Sign Language
- Proficient in Microsoft Office
- Customer Services
- Food and Nutrition Certification-UCONN 5/2008
- CPR Certification- Current
- Home Childcare Certificate- Kith and Kin 2/2008
- Senator Chris Murphy Latino Leadership Academy Graduate –2016
- (CHW) Community Health Worker Certificate of Completion 2018
- CHOICE Concealing 2018
- Community Emergency Response Certificate 2018
Timeline
Patient Access Representative
UCSD Medical Center
01.2024 - Current
Patient Access Representative
Alvarado Hospital
07.2023 - 01.2024
Traveler Case Manager
NuWest Group Holdings
04.2021 - 07.2023
Bachelor of Arts - Criminal Justice
Bridgeport University
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