Enid A. Terrell
Gaithersburg,MD
Summary
Dedicated and meticulous healthcare and administrative professional, bringing more than 20years of experience readying patients for invasive and non-invasive tests and procedures. Sets up and operates equipment, collects histories and provides comfort to patients. Well-versed in managing supplies, fields and aseptic techniques. Proficient in HIPAA, facility and nursing standards and competent in operating in high-volume, high-stress settings. Highly organized in diverse routine and complex situations.
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Experienced scheduler adept in calendar management, travel arrangements, (air, hotel, and ground transportation) and documentation.
Positive and upbeat with strong relationship-building abilities. Champion work ethic and strength in boosting company morale. .
Overview
27
27
years of professional experience
Work History
Health Technician
Walter Reed Army Medical Center
12.2019 - Current
- Duties and responsibilities include but not limited to providing assistance and support to specialty-clinic health managers (doctors, nurse practitioners, technicians, and other health care personnel)
- Maintain Composite Health Care System and Armed Forces Health Longitudinal Technology Application, CHCS/AHLTA, creating schedules, patient appointments/cancellations; accurately determining and providing the appropriate supplies and services for each departmental specialty clinic (which includes Nephrology, Dialysis, and Organ Transplant)
- Accurately generate telephone consults between patients and healthcare facilities with departmental doctors, nurses, and other pertinent staff with minimal interruptions or wait time
- Track outpatients, in-patients and transient dialysis patients as well as treatment times to accurately reflect the daily traffic in clinic
- Generate a monthly report with data collected
- Attend weekly multi-disciplinary meeting to discuss the changes in: intake and discharge for out-patients, status updates on current in-patients, and patients transitioning to organ transplant
- Prepare lab orders and label tubing for monthly, bi-annual, and annual blood draws for out-patient dialysis
- Nominated for Health Technician of the year for the Department of Medicine 2022
- Nominated for Health Technician of the year for the Department of Medicine 2023
Administrative Clerk
Otolaryngology Department
11.2017 - 12.2019
- Duties and responsibilities include but not limited to providing assistance and support to specialty-clinic health managers (doctors, nurse practitioners, technicians, and other health care personnel)
- Maintain Composite Health Care System and Armed Forces Health Longitudinal Technology Application, CHCS/AHLTA, creating schedules, patient appointments/cancellations; accurately determining and providing the appropriate supplies and services for each departmental specialty clinic (which includes ENT, Vertigo, Speech, Cleft Palate, Cancer, etc.)
- Responsible for daily assisting patients with special needs and accurate registration for Relay Health; assessing and arranging for special services for online communications, interpreters, and any other services or assistance the patients may need
- Accurately generate telephone consults between patients and healthcare facilities with departmental doctors, nurses, and other pertinent staff with minimal interruptions or wait time
- Identified as having expert knowledge in patient safety during The Joint Commission visit in 2017 and awarded a base coin.
Certified Nursing Aide
Women’s Health Clinic OB
06.2013 - 11.2017
- GYN: Reproductive Endocrinology, GYN Oncology, and Urogynocology
- Responsibilities included but not limited to:
- Perform entry level triage of patients as well as screening exams for various components within Women’s Health/OB/GYN Clinics
- Provide care to patients with varying acuity levels ranging from complex to multi-system dysfunctions and/or disorders
- Collect appropriate medical history to include all medications, allergies, chief complaint, past surgical and medical information
- Extensive experience and assistance with clinical and surgical pre-operative, operative, post-operative care, and treatment processes
- Maintained adequate supplies in procedure rooms and ensured sterile conditions
- Assisted with In Vitro Fertilization (IVF), utilizing sterile technique during intrauterine insemination (IUI)
- Performed high level disinfection (HLD) on ultrasound probe in Trophon machine for Reproductive Endocrinology Clinic daily
- Monitored high level disinfection log books to ensure proper utilization of equipment and documentation reflected
- Ensure proper preparation, cleaning disinfection and sterilization of surgical and clinical instruments/equipment
- Experience in patient registration and appointment scheduling utilizing agency and departmental systems CHCS/AHLTA; patient discharge procedures/instructions; prescription refills and follow-up appointments
- Assisted providers with biopsy procedures as well as diagnostic scans and invasive scopes for urogynecology, reproductive endocrinology, and OB/GYN
- Triaged patients in the acute care clinic (ACC) in obstetrics (OB)
- Performing a variety of services to pregnant patients presenting with varying acuities
- Centering co-facilitator in OB group therapy for mother and partner with women around the same gestational age, which provided support and an opportunity for dialogue and education
- Successfully assisted in the development of procedures and guidance for use by team members semi-annually
- Selected as an expert in a root cause analysis after a sentinel event.
Caregiver
Home Instead, Care
06.2012 - 04.2013
- Assisted patients with daily living activities (showering, grooming, feeding,) light housekeeping.
- Generated medication reminders.
- Maintained patients’ appointment calendars.
- Prepared meals for future use.
- Escorted patients to and from medical appointments.
- Assisted in cultivating a healthy social environment.
Rehabilitation Aide
Aegis Therapies
10.2010 - 04.2011
- Assured safe transport of residents to/from physical therapy department; assisted patients with therapy for several disciplines: speech, occupational and physical; accurately performed administrative office duties including establishing and maintain office filing system; scheduling patient appointments; receiving visitors and telephone callers and accurately directing each to appropriate staff.
Caregiver
Home Instead Senior Care
04.2010 - 04.2011
- Assisted patients with daily living activities (showering, grooming, feeding,) light housekeeping; generated medication reminders; maintained patients’ appointment calendars; prepared meals for future use; escorted patients to and from medical appointments; assisted in cultivating a healthy social environment.
Hospital Aide
Ohio Veterans Home
03.2008 - 10.2008
- Responsibilities included: accurately provide daily patient care and grooming; ensure safety and well-being of patients; accurately document care in patients charts (including monitoring fluid intake and output); work closely with unit nurses and immediately notify of any and all changes in patients mental, physical or emotional conditions; other duties as assigned.
Mail Carrier
United States Postal Service
09.2006 - 11.2006
- Hrs/wk, Accurately sorted and distributed mail within the facility; arranged for package delivery; worked in priority and express mail letters and packages for delivery; vehicle inspection; other duties as assigned.
Set-up/Operator
Delphi Automotive
11.1999 - 08.2006
- Properly train others to safely operate machinery; monitor spindle punch; precision cut hub and spindle components on 10 TNC’s simultaneously to company specifications; calibrate table gauges to ensure quality parts; calculate and program electronic panel on the Chiron’s for exact cut; maintain/adjust pH levels of coolant on Chiron; repair minor maintenance problems on machinery; other duties as assigned.
Travel Agent
Safecard Services, Inc
04.1999 - 10.1999
- Responsibly perform travel agent duties (including booking reservations by air, car and also hotels); facilitated the sale of credit card fraud protection memberships; maintained relationships with business clientele by offering additional discounts and promotions in order to secure accounts; other duties as assigned.
Security Forces
United States Air Force
09.1996 - 02.1999
- 40+hrs/wk
- MOS: Security Forces, Secured Missile Alert Facilities; Member of ART/SRT team, make rounds to ensure safety of all missile silos; served on patrols and served as team leader at weapon storage areas
- Served as Liaison for incoming Airmen to the base through 90th Missile Squadron Chief Master Sargent
- Assisted first Sargent with implementing new protocol for incoming Airmen; performed other duties as assigned
- Received: Honorable Discharge
- Claim 10-point veteran preference
Education
Bachelor of Arts - Human Relations
Trinity Washington University
Masters of Science - Health Informatics Administration
University of Maryland University College
8.2018
Skills
- Answering Questions
- Clerical Support
- Inpatient Care
- Hospice and Palliative Care
- Transportation Assistance
- Room Restocking
- Medication Administration
- EMR Systems
- Continuous Quality Improvement (CQI)
- Active Listening
- Treatment Plan Development
- Specimen Transportation
- Electronic Documentation
- Pulse Oximetry
- Supporting Daily Living Needs
- Patient Monitoring
- Critical Thinking
- Equipment Preparation
- Accepted Practice Guidelines
- Caregiver Support
- Maintain Sterile Fields
- Healthy Meal Preparation
- Paperwork and Charting
- Time Management
- Records Management
- Schedule Management
- Meeting Planning
- Business Administration
- Facilitating Coordination
- File Management
- Client Meetings
- Records Maintenance
- Microsoft Office
- Credit Card Payments
- Microsoft Outlook
- Logistics Support
- Travel Arrangements
- Customer Referrals
- Package Sales
- Process Payments
- International and Domestic Travel
- Leisure Travel
- Travel Knowledge
- Complex Problem-Solving
- Hotel Accommodations
- Interpersonal Communications
- Ground Transportation Planning
- Travel Bookings Processes
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The cave you fear to enter contains the treasure you seek.
Joseph Campbell
Timeline
Health Technician
Walter Reed Army Medical Center
12.2019 - Current
Administrative Clerk
Otolaryngology Department
11.2017 - 12.2019
Certified Nursing Aide
Women’s Health Clinic OB
06.2013 - 11.2017
Caregiver
Home Instead, Care
06.2012 - 04.2013
Rehabilitation Aide
Aegis Therapies
10.2010 - 04.2011
Caregiver
Home Instead Senior Care
04.2010 - 04.2011
Hospital Aide
Ohio Veterans Home
03.2008 - 10.2008
Mail Carrier
United States Postal Service
09.2006 - 11.2006
Set-up/Operator
Delphi Automotive
11.1999 - 08.2006
Travel Agent
Safecard Services, Inc
04.1999 - 10.1999
Security Forces
United States Air Force
09.1996 - 02.1999
Bachelor of Arts - Human Relations
Trinity Washington University
Masters of Science - Health Informatics Administration
University of Maryland University College
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