Summary
Overview
Work History
Skills
Languages
Timeline
Generic

Enidalyn Navarro

Winter Haven,FL

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

5
5
years of professional experience

Work History

Sale Person/Customer Service Representative

B&B Furniture Outlet
11.2021 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Responded to customer requests for products, services and company information.
  • Provided primary customer support to internal and external customers.
  • Recommended products to customers, thoroughly explaining details.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Leveraged sales expertise to promote products and capitalized on upsell opportunities.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Trained new personnel regarding company operations, policies and services.
  • Answered average of 20 or more calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Managed timely and effective replacement of damaged or missing products.

Packer

Taylor Farms
07.2021 - 01.2022
  • Completed daily orders with expert picking and packing of shipments.
  • Protected materials for transport by correctly packaging products in boxes and crates.
  • Complied with safety, health and environmental regulations as prescribed by law.
  • Monitored outgoing packages for proper labels and accurate address information.
  • Lifted and unloaded containers of parcels onto equipment for transportation to sort stations.

Production Line Team Leader

National Towelette
03.2020 - 06.2021
  • Completed logs and reports to document detailed information on production, spoilage and departmental maintenance needs.
  • Supervised production staff of 8-10.
  • Prioritized employee safety to reduce incidents.
  • Set up machining, performed required maintenance and made adjustments to machines.
  • Monitored and verified quality in accordance with statistical process or other control procedures.
  • Completed job cards correctly and on time.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Checked machines using prescribed gauges, jigs and fixtures to measure close tolerances.

Home Health Aide

Holland Home Care LLC
11.2019 - 04.2020
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
  • Provided mobility assistance such as walking and regular exercising.
  • Provided transportation and appointments management.

Skills

  • Customer Relations
  • Credit Card Payment Processing
  • Retail Sales Customer Service
  • Stocking and Replenishing
  • Staff Training
  • Team Development
  • Shipping and Receiving Understanding
  • Store Maintenance
  • Call Center Operations
  • Closing Sales
  • Stock Management
  • Managing Multiple Tasks

Languages

Spanish
Native or Bilingual

Timeline

Sale Person/Customer Service Representative

B&B Furniture Outlet
11.2021 - Current

Packer

Taylor Farms
07.2021 - 01.2022

Production Line Team Leader

National Towelette
03.2020 - 06.2021

Home Health Aide

Holland Home Care LLC
11.2019 - 04.2020

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Enidalyn Navarro