Enidlin Ervin

Executed contracts for residential developments, apartment complexes, and businesses.

Verified information to ensure accuracy in data entry processes.

Completed service requests for additional or removal of services.

Collected past due payments to maintain cash flow.

• Diagnosed and repaired customer equipment to ensure optimal performance and satisfaction.
• Executed troubleshooting procedures for various telecommunications devices, enhancing service reliability.
• Collaborated with cross-functional teams to streamline repair processes and improve turnaround times.
• Mentored junior technicians on repair techniques and best practices, fostering team skill development.

• Delivered exceptional customer service through active listening and tailored communication strategies.
• Resolved guest inquiries punctually and politely for professional customer service.
• Delivered high-quality customer service, resolving issues promptly and professionally.
• Assisted in inventory management, ordering parts for repairs as needed to maintain stock levels.
• Served customers in-store and by telephone to answer questions and place orders.
• Conducted thorough research on complex parts inquiries, ensuring accurate information was provided to customers and colleagues.
• Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
• Assisted customers by responding to complaints and offering updates on back-ordered parts.
• Ordered parts from various distributors to fulfill demands