Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Eniece Ventura

Summary

Food service professional with extensive experience in preparing and serving meals, ensuring customer satisfaction, and maintaining sanitary standards. Recognized for collaborative spirit and reliability in high-paced settings. Possesses strong skills in food safety protocols and efficient service delivery.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Cashier

Aramark
08.2024 - Current
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Built relationships with customers to encourage repeat business.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Controlled line and crowd with quick, efficient service.

Customer Service Representative

Royal Farms
10.2023 - 06.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Assisted customers with special orders and catering requests, contributing to increased sales.

Crew Member

Dunkin' Donuts
05.2022 - 06.2023
  • Worked front counter, drive-thru and other areas.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Collaborated with team members to complete orders.
  • Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
  • Trained new hires in customer service, food preparation and restaurant procedures.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Implemented security measures to protect company assets and reduce potential losses during store closings.

Education

High School Diploma -

Dover High School
Dover, DE
06-2024

Skills

  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Cash handling
  • Time management skills
  • Active listening
  • Conflict resolution
  • Dependable and responsible
  • Positive attitude and enthusiasm
  • Cleaning and sanitation
  • Fast and efficient service worker
  • Organized multi-tasker

Certification

ServSafe, January 2023 - January 2028

Timeline

Cashier

Aramark
08.2024 - Current

Customer Service Representative

Royal Farms
10.2023 - 06.2024

Crew Member

Dunkin' Donuts
05.2022 - 06.2023

High School Diploma -

Dover High School
Eniece Ventura