Emily Nielsen
Centennial,CO
Summary
Energetic Customer Service Representative with a proven track record at Iconic Results, recognized for exceptional problem-solving abilities and strong teamwork. Consistently met and exceeded sales targets through clear communication and engaging customer interactions.
Skilled in snow removal and job site safety, demonstrating reliability and dedication in challenging conditions.
Highly capable of working independently. To support and enhance the acquisition of new knowledge. Often excelling when pushing beyond comfort zones.
Overview
2
2
years of professional experience
Work History
Laborer- Snow Removal
Red Beard Trucking
11.2021 - 02.2022
- Performed general housekeeping and cleaning tasks.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Used variety of hand and power tools to complete tasks.
- Shoveled snow for 8-12 hours
- Used proper tools
- Maintained a positive attitude
Customer Service Representative
Iconic Results
03.2020 - 12.2020
- Responded to customer requests for products, services, and company information.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Implemented and developed customer service training processes.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Recorded accurate and efficient records in customer database.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Met existing customers to review current services and expand sales opportunities.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Kept detailed records of daily activities through online customer database.
- Set and achieved company defined sales goals.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Achieved or exceeded company-defined sales quotas.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
Education
Certificate - Locksmith
Stratford Career Institute
Stratford Career Institute - Main Office 8675 Darn08-2026
No Degree - Medical Assistant
Everest College
Aurora05-2007
Skills
- Willingness to learn
- Job site organization
- Team collaboration
- [Colorado] Driver's license
- Repetitive work
- Job site safety
- Snow removal
- Safety awareness
- Tool retrieval
- Safety procedures
- Verbal and written communication
- Problem-solving
- Time management
- Attention to detail
- Punctual and reliable
Accomplishments
- aquired over 20 certificates while incarcerated at Perryville DOC Arizona
- I don't like to be judged for my past mistakes. but I've learned a lot in the process.
Timeline
Laborer- Snow Removal
Red Beard Trucking
11.2021 - 02.2022
Customer Service Representative
Iconic Results
03.2020 - 12.2020
Certificate - Locksmith
Stratford Career Institute
No Degree - Medical Assistant
Everest College