ENILDA BETANCES
Poughkeepsie,NY
Summary
Enthusiastic and motivated to work with patients, families and care teams efficiently. Friendly, adaptable and collaborative professional successful devising satisfying solutions to complex problems.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Client Success Manager
Anew Health
02.2022 - Current
- Evaluated customer problems, implemented resolutions, and followed up with clients to manage additional problems and maintain satisfaction.
- Hosted daily status calls and weekly ad hoc meetings with clients to promote client satisfaction and keep all parties abreast of changing environment.
- Mentored junior team members in best practices for managing complex accounts and exceeding client expectations.
- Collaborated with cross-functional teams to develop innovative, client-centric strategies and drive business growth.
Patient Care Coordinator
Valera Health
06.2021 - 02.2022
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Assisted in the development of care plans tailored to individual patient needs, improving overall health outcomes.
- Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
Customer Service Representative
Allstate Corp
05.2019 - 05.2021
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Human Resources Coordinator
Cigna
11.2017 - 04.2019
- Enhanced employee engagement by implementing comprehensive HR programs and initiatives.
- Streamlined HR processes for increased efficiency and reduced administrative workload.
- Led recruitment efforts to attract top talent in a competitive job market.
- Improved employee retention with targeted professional development opportunities.
Marketing Coordinator
MetroPlus
05.2015 - 10.2017
- Enhanced brand visibility by developing and implementing targeted marketing campaigns.
- Increased customer engagement through the creation of compelling social media content and strategies.
- Boosted sales by designing and executing creative email marketing campaigns.
- Improved website traffic with the implementation of SEO best practices and keyword research.
Education
Bachelor of Science - Psychology
University of Bridgeport
05.2016
Skills
- Organizational standards
- Appointment Scheduling
- Interdepartmental Collaboration
- New Hire Training
- Filing and Recordkeeping
- Insurance Practices
- Patient Care Coordination
- Patient Education
- Administrative supervision
- HIPAA Compliance
- Patient Flow Management
Certification
Recovery Coach
Timeline
Client Success Manager
Anew Health
02.2022 - Current
Patient Care Coordinator
Valera Health
06.2021 - 02.2022
Customer Service Representative
Allstate Corp
05.2019 - 05.2021
Human Resources Coordinator
Cigna
11.2017 - 04.2019
Marketing Coordinator
MetroPlus
05.2015 - 10.2017
Bachelor of Science - Psychology
University of Bridgeport
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